Configure the inbox in Service Operations Workspace

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • Enable an agent to receive and respond to chat conversations initiated from Service Portal.

    시작하기 전에

    Role required: admin

    프로시저

    1. Install the Advanced Work Assignment plugin (com.glide.awa).
    2. Install the Agent Chat plugin (com.glide.interaction.awa).
    3. Configure the Agent Chat Queue.
      For example, to add agent groups who can handle the incoming chat conversations. For information about configuring queues, see Work item queues and Set up Agent Chat.