Define priority lookup rules for Problem Management in Service Operations Workspace

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • Define the impact and urgency of the problem to calculate its priority. Use the priority calculation to prioritize your work and to drive service level agreements.

    시작하기 전에

    Role required: admin

    프로시저

    1. Navigate to All > System Policy > Rules > Priority Lookup Rules.
    2. Select New.
    3. On the form, fill in the fields.
      For more information about the available fields, see Data lookup for prioritizing problems.