Set up a work configuration

Create a work configuration for a work item. Add filters that display key information that the manager wants to analyze. This work configuration will determine how the work items display on the Work scheduler calendar in manager workspace.

시작하기 전에

Role required: sn_wfo_work_sched.admin

프로시저

1. Navigate to All > Work Scheduler > Work Configurations.
2. Click New.
3. On the form, fill in the fields.

   Field	Description
   Name	Unique name for the work configuration.
   Table	Table for which you want to create the work configuration. The following tables are available by default to create work configurations: Catalog Task Change Request Change Task Incident Interaction Problem Request Requested Item
   Description field	The field from the selected table that you want to use for describing the work item.
   Assigned to field	The field from the selected table that you want to use for assigning an agent to the work item.
   Assignment group field	The field from the selected table that you want to use for assigning a group to the work item.
   Start date field	The field from the selected table that you want to use to display the start date for the work item.
   End date field	The field from the selected table that you want to use to display the end date for the work item.
   Default color	The preferred color to display the work item card in the manager workspace.
   UX app route	The route where the card layout is defined for this work item type. The route displays in UI Builder in the list of experiences. This UX app route determines the layout of the work item card. By default, it is set to Default card, which displays the following fields: Description field Assigned to field Assignment group field Start date field End date field If you need additional fields, you must add them in the Extra fields field. For information on defining a card layout, see Create a Work Scheduler card using UI Builder.
   Order	The display order of the work item.
   Extra fields	중요사항: If you need additional fields on the selected table that you would like to display in the work item card in the manager workspace, you must add it in this field.
   Matching rule	Select a matching rule for the work configuration.

4. Right-click the form header and click Submit.
5. Create a work configuration filter.
   1. In the Work Configuration filters related list, click New.
   2. In the Name field, enter a unique name for the filter.
   3. Right-click and save the form to add the selected table.
   4. Add the desired conditions for the work configuration filter.
      For information on adding conditions, see Condition builder.
   5. Select Update.