Dashboards for analytics admins

  • Release version: Australia
  • Updated March 12, 2026
  • 5 minutes to read
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    Summary of Dashboards for analytics admins

    ServiceNow’s Platform Analytics dashboards enable analytics administrators to access, organize, and share data visually, using data visualizations, filters, and other elements. On Australia instances, analytics admins can find both Core UI and Next Experience dashboards in the Platform Analytics Dashboards library. Admin users (with roles likesysadminanddashboardadmin) have enhanced capabilities to manage dashboards efficiently.

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    Admins can monitor dashboard usage, perform administrative tasks such as deleting or deactivating dashboards, certify dashboards as company approved, and apply filters to identify key insights. Dashboards are accessible via the left navigation pane in the Platform Analytics library, facilitating seamless navigation between libraries and Usage Insights without interrupting workflow.

    Key Features for Analytics Admins

    • Create Dashboard: Admins can create new dashboards using the in-line editor.
    • Filtering Options: Dashboards can be filtered by bookmarks, certification status, ownership, recent usage, shared status, and by categories. Admins with the analyticscategoriesadmin role can create and customize dashboard categories.
    • Dashboard Statistics: Visual scores indicate dashboard activity such as last viewed dates, deactivation duration, and recent updates, helping prioritize dashboard management.
    • Search and Condition Builder: Dashboards can be searched by name or owner. The condition builder allows creating, saving, and applying complex filters with options to show or hide field labels.
    • Personalize List: Customize the dashboard list by adding or removing columns to tailor the view.
    • Bulk Actions: Admins can select multiple dashboards to delete, deactivate/activate, or migrate Core UI dashboards to the Next Experience UI via the migration center.
    • Column Filters: Enable column-specific filtering to narrow down dashboard lists based on field values.
    • Dashboard List Columns: Admin views include detailed columns such as dashboard name, description, active status, views, last viewed date, UI version, migration readiness, certification status, ownership, categories, last updated info, creation info, and visibility in workspaces.
    • Application Navigator: Provides quick access to related libraries—Dashboards, Data Visualizations, Indicators, and depending on roles, Scheduled Exports and Usage Insights dashboard.
    • Recommendations Panel: Dashboard admins may also see recommendations on problematic dashboards to improve analytics management.

    Practical Benefits for ServiceNow Customers

    Analytics admins gain centralized control over dashboard lifecycle management, ensuring dashboards remain relevant, certified, and aligned with company standards. The ability to filter and monitor dashboard usage assists in retiring outdated dashboards and promoting those critical for business insights. Migration tools help modernize dashboards by moving from Core UI to Next Experience UI, enhancing user experience.

    With customizable categories and personalized views, admins can streamline dashboard organization and facilitate easier access for end users. The integrated navigation and bulk management features reduce administrative overhead and support efficient analytics governance within the ServiceNow platform.

    Use Platform Analytics dashboards to access, organize, and share data in a visual format. Dashboards contain data visualizations, filters, and other visual elements.

    Dashboard overview for analytics admins

    On Australia instances, you can find both Core UI dashboards and Platform Analytics experience dashboards in the Dashboards library.

    To find dashboards in Platform Analytics, navigate to All > Platform Analytics > Library > Dashboards. For users with admin roles, the dashboards page includes tools that are designed to help administrators efficiently manage the dashboards. Administrators can monitor the usage, perform dashboard-specific tasks, such as deleting or deactivating dashboards, and also identify the key insights with filters.

    You can also directly access Dashboards from the left navigation in Platform Analytics library pages.

    Platform analytics library navigation

    Library pages like this one include a navigation pane that provides access to the other libraries and the Usage Insights page. Use it to navigate between the libraries without interrupting your workflow.

    Dashboards for analytics admins

    The following example shows the Dashboards library that includes all the common and additional elements that are visible to the users with sys_admin and dashboard_admin roles only. See Dashboard elements for users with admin roles table for descriptions.

    For information on role-based access for the left navigation pane and Platform Analytics overview page, see Roles applicable for Platform Analytics overview page.

    Figure 1. Platform Analytics Dashboards library for analytics admins

    Platform Analytics Dashboards library for analytics admins.

    The following table shows the features that the Platform Analytics Dashboards page offers to analytics admins. Refer to the numbered call-outs in the image and their descriptions in the table.

    Table 1. Dashboard elements for users with admin roles
    No. Field or Element name Description
    1 Create Dashboard Option for creating dashboards. For more information on creating dashboards, see Create a dashboard with the in-line editor.
    2 Filter by Option for filtering the Dashboards list to display the data based on the following conditions:
    • Bookmarked: Your bookmarked dashboards. By bookmarking your dashboards, you can find them. For more information about bookmarking dashboards, see Bookmark a Platform Analytics dashboard.
    • Certified: Dashboards that an administrator has certified (company approved and recommended for use). For more information, see Certify a Platform Analytics dashboard.
    • Owned by me: Dashboards that you own.
    • Recently opened by me: Dashboards that you recently opened.
    • Shared with me: Dashboards that other users have shared with you.
    Categories Available and applied categories for dashboards.

    As a user with analytics_categories_admin role, you can create and customize the categories for the dashboards. For more information on creating dashboard categories, see Create dashboard categories.
    3 Dashboard Statistics Dashboard scores. These scores highlight the key dashboard statistics that are based on the following filter conditions:
    • Not viewed in 1 year
    • Not viewed in the last 6 months
    • Not viewed in the last 3 months
    • Deactivated for more than 3 months
    • Updated in the last 30 days

    Select a score to filter and display the dashboards that match the condition.
    4 Search Option for searching dashboards by name or owner.
    5 Filter list

    Launches the condition builder. For more information on using the condition builder, see Create a condition statement using the condition builder.

    The condition builder for dashboards has the following extra options:
    • Saved filters: Options to use a previously saved filter or to save the filter you are currently building. If you save the current filter, you name it and set who can access it.
    • Show/Hide labels: Option to show or hide labels for the fields Field and Operator in the condition builder.
    6 Personalize List Option to add or remove columns in the dashboards list (Personalize list icon).
    7 Delete Option to delete the selected dashboards. Available only when at least one dashboard is selected.
    8 Deactivate/Activate Option to deactivate or activate the selected dashboards. Available only when at least one dashboard is selected.
    9 Switch to Next UI Option to migrate the selected Core UI dashboard to Next Experience UI. Available only when at least one Core UI dashboard is still on the instance. Selecting this option redirects the user to the migration center.
    10 Column Filter icon Option for displaying the column filters. Select the operator and the subsequent value. By default, the Column Filter is turned off.
    First two column filters and show/hide column filter control.
    11 Selector Tick the checkboxes for dashboards to delete, activate/deactivate, or migrate them.
    12 Dashboard list
    You can see the following columns as a user with an admin role:
    • Name: Name of the dashboard.
    • Description: Description of the dashboard.
    • Active dashboards: Status of the dashboard:
      • Active
      • Inactive
    • Views: The number of views for the dashboards in the library.
    • Viewed: The date and time when the dashboard was last viewed.
    • UI version: The UI version of the dashboard:
      • Next Experience
      • Core UI
    • Ready to migrate: The migration capability of the Core UI dashboard. The possible values of this column are:
      • Yes: This value indicates that the Core UI dashboard can be migrated to Next Experience.
      • No: The Core UI dashboard can’t be migrated to Next Experience because the dashboards contains components that are not compatible with Next Experience.
      • Already Migrated: This value indicates that the Core UI dashboard is already migrated to the Next Experience UI.
      • Not Applicable: This value indicates that the dashboard is already on the Next Experience UI version.
    • Certified: Certification status of the dashboard:
      • Certified: Selected if the dashboard is company approved and recommended for use.
      • Not Certified: Selected if the dashboard isn’t company approved and not recommended for use.
    • Owned by: Owner of the dashboard.
    • Categories: Categories that are associated with the dashboard.
    • Updated: Date and timestamp when the dashboard was last updated.
    • Updated by: Name of the user who last updated the dashboard.
    • Created: Date and timestamp when the dashboard was created.
    • Created by: Name of the user who created the dashboard.
    • Visibility: The workspaces to which the dashboard can be added. For more information about adding a dashboard to a workspace, see Add a dashboard to a Dashboards page.
    13 Application navigator Provides direct access to the Dashboards, Data Visualizations, and Indicators libraries. Depending on your roles, you might have access to the Scheduled Exports library or the Usage Insights dashboard.
    Note:
    A user with the dashboard_admin role or higher might also see a panel with recommendations about problematic dashboards. For more information, see Platform Analytics library recommendations.