Chart interactions in a data visualization
Summarize
Summary of Chart interactions in a data visualization
This guide outlines how to configure user interactions within data visualizations in your ServiceNow instance. Users can engage with visual elements, such as bar columns or pie segments, leading to various outcomes based on the configured settings. These interactions enhance user experience by allowing navigation and filtering options. However, chart interactions are not available on technical dashboards or UI Builder pages.
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Key Features
- On-click Behavior: Set actions that occur when users interact with visualization segments, such as selecting a data point.
- Enable Drilldowns: Toggle on-click events and configure handlers for custom interactions.
- Interaction Options:
- Go to Data View: Opens a relevant data view corresponding to the selected data type (default for all supported data sources).
- Go to URL: Navigates to a specified URL, which can be internal or external (default for Usage Insights data sources).
- Apply as Filter: Filters all visualizations on the dashboard according to the selected segment (limited to specific visualization types).
- Drill Down to Chart: Opens another filtered visualization based on the selected data (configurable only in the Visualization Designer).
- Limitations: Certain features like Drill down to chart are restricted to specific data sources and visualization types.
Key Outcomes
By configuring chart interactions, ServiceNow customers can create a more dynamic and responsive data visualization experience. Users can efficiently navigate and filter data, leading to improved insights and decision-making capabilities within their dashboards. Understanding the limitations of each interaction type ensures optimal use of available features.
You can set what occurs when a user interacts with a visualization, such as by selecting a bar column. Possibilities include navigating to a URL, opening another data visualization, and filtering all visualizations on the dashboard by the selected value.
The configuration panel of a data visualization includes a section labeled Chart interaction. In this section, you set what is called "on-click behavior." This term refers to what happens when a user interacts with a segment of the visualization that represents a value. Examples include selecting a point on a time series or a segment of a pie or donut. You can also disable chart interactions for the visualization.
The following actions are available for a chart interaction:
- Go to data view
- Opens a view of the data appropriate to the data type. For information about the views for each data source, see Data views for different data sources.Note:Go to data view is the default interaction for all supported data sources.
- Go to URL
- Opens the URL you specify. This URL can be on the instance or external to it. Where relevant, you can specify the name of the page that is opened in a tooltip. Go to URL is the default interaction for Usage Insights data sources.
- Apply as filter
- Filters all applicable data visualizations on the dashboard by the value of the selected segment. Does not apply when the Group by field is a time duration. Available only for Horizontal and Vertical Bar and Pie/Donut visualizations, and only for table and indicator data sources. Not available on UI Builder. For more information, see Make a data visualization act as a filter.
- Drill down to chart
- Opens a different data visualization that is filtered by the selected data. You can add a drill-down visualization for each metric on the parent visualization. You configure this new drill-down visualization seamlessly as part
of the process of configuring the chart interaction. Note:Drill down to chart has the following limitations:
- You cannot configure Drill down to chart in the inline dashboard editor, only in the Visualization Designer.
- Drill down to chart is available only for table data sources.
- You cannot set drill down to chart from the Calendar, Geomap, Indicator scorecard, or List visualizations. However, you can drill down from supported visualizations to any visualization that can display table data.
| Action | Supported data visualizations | Supported data sources |
|---|---|---|
| Go to data view | All | All that the visualization supports |
| Go to URL | All except Geomap and Indicator Scorecard | All that the visualization supports |
| Apply as filter (Available only in inline dashboard editor) |
|
Table and indicator |
| Drill down to chart (Available only in Visualization Designer) | All except Calendar, Indicator scorecard, List, and Geomap | Table |