Set the on-click behavior of a Core UI report

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • You can configure a URL to open when you select a section of a report.

    Before you begin

    Role required: itil, report_user, report_group, report_global, report_admin, or admin. To create a meaningful report, you must have the right to access the data you want to report on.

    About this task

    You can redirect users to a URL rather than to the configured drilldown or the list that underlies the selected section of a report.

    See Define a report drilldown for the report types that don't support the drilldown feature.

    Procedure

    1. Navigate to All > Reports.
    2. Select the report that you want to configure.
    3. Select View Report.
    4. Select the Show report structure icon (Show report structure).
    5. Select the link icon ().
    6. In the Set redirect URL dialog box, enter a relative link within the instance, for example, /$knowledge.do?sys_id=123.
      When the user hovers over the report, the tooltip includes the text Click to open.
    7. Optional: Enter a label for the URL.
      When the user hovers over the report, the tooltip includes the text Click to open and the text of the label, for example, Click to open Knowledge Base.
    8. Select Save.
      Animation illustrating the steps to configure a report redirect to a URL

    Result

    When you select the report, the redirect URL replaces any drilldown functionality.