Analytics Hub for a specific indicator
Summarize
Summary of Analytics Hub for a specific indicator
The Analytics Hub enables ServiceNow customers to perform deep analysis of indicator data by aggregating data, comparing scores, and viewing changes over time. It provides multiple access points including navigation through Performance Analytics, direct links on Indicator records, and drilldowns from responsive dashboards. Note that accessing indicator values from Platform Analytics dashboards leads to KPI Details rather than the Analytics Hub by default.
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When indicators are aggregated over multiple breakdown elements, the Analytics Hub reflects these aggregations consistently. Time series aggregations are validated in the Analytics Hub and KPI Details but not within widgets, which may trigger warnings about invalid aggregations when transitioning from widgets to the Analytics Hub.
Currently, the Analytics Hub is not optimized for mobile devices but can be accessed via tablets using the standard web interface.
Key Features
- Toolbar Actions: Each tab in the Analytics Hub includes a toolbar offering quick actions such as setting targets, defining thresholds, adding comments, viewing indicator information, and creating Improvement Initiatives (requires Continual Improvement Management application and appropriate roles).
- Targets, Thresholds, and Comments: These can be added or viewed through dedicated panes, though they are not supported when indicator scores are aggregated on multiple elements.
- Formula Indicators: The Info panel displays the formula and daily scores. Users can drill down into component indicators by clicking their names.
- Improvement Initiatives: Users with the sncim.improvementrequester role can create initiatives directly from the Analytics Hub. Initiatives appear on the timeline when enabled in chart options.
- Integration with Process Mining: Users with the Process Mining application and roles can open indicators in Process Mining dashboards via a dedicated icon.
- Context Menu Options: Depending on indicator type and score availability, users can edit indicators and scores, add or remove favorites, export data to PDF or CSV, save charts as images, and launch dependency assessments.
- Tabs: The Analytics Hub includes Overview and Compare tabs for viewing scores and statistics or comparing scores respectively.
Practical Considerations
- Targets, thresholds, and comments are unavailable for aggregated multiple-element scores.
- Warnings about invalid aggregations may occur when navigating from widgets to the Analytics Hub.
- Improvement initiatives require the Continual Improvement Management application and appropriate roles.
- Process Mining integration requires the Process Mining application and roles.
Related Concepts
- Performance Analytics indicators
- Performance Analytics targets and thresholds (Legacy)
- Dependency Assessment
- Continual Improvement Management
Use the Analytics Hub to analyze indicator data deeply, such as by aggregating data, comparing scores, or viewing changes over time.
- Navigate to , then select an indicator.
- Click the Explore indicator related link on the relevant Indicator record.
- From a responsive dashboard, select any value in a Performance Analytics widget.Note:
- From a Platform Analytics dashboard, selecting a value in indicator data accesses KPI Details instead of the Analytics Hub. This is default behavior; a data visualization can be configured with different drilldown behavior.
- When the indicator scores in a breakdown dashboard are aggregated on multiple elements, the Analytics Hub is aggregated on the same elements. For more information, see Viewing aggregate scores for multiple elements.
- Time series aggregations are validated on the Analytics Hub and in KPI Details but not in widgets. Therefore, you might navigate from a working widget to the Analytics Hub and get a warning that the indicator has an invalid aggregation.
Limitation
The Analytics Hub is not optimized for mobile screen sizes. You can access the Analytics Hub on a tablet using the standard web interface.
Adding Targets, Thresholds, Comments, and Improvement Initiatives
All tabs in the Analytics Hub have a toolbar at the top with the following actions:
- Targets
- Thresholds
- Add a comment
- Information
- Create Improvement Initiative (Requires the Continual Improvement Management application)
A tooltip identifies each icon in the toolbar.
For a formula indicator, this basic information includes the formula. In the Info panel you can also expand a list of the daily scores for the indicator. To see the scores for each component indicator in a formula indicator, click on the indicator name in the formula. Doing so refocuses the Analytics Hub on that indicator.
If you have the Continual Improvement Management application and the sn_cim.improvement_requester role, you can create an improvement initiative. Click the Create Improvement Initiative icon (
) to open an Improvement Initiative form. This form is automatically populated with details of the indicator and Analytics Hub. To see the initiative start and finish dates on the timeline, click the improvement initiative icon in the chart options on the Overview tab.
If you have the Process Mining application and a Process Mining role, you can open the indicator in a Process Mining dashboard. Click the Go toProcess Mining icon (
).
Editing indicators and scores, exporting to PDF or CSV, and generating graphics
| Option | Where present |
|---|---|
| Edit indicator | All indicators |
| Edit scores | Automated indicators with scores |
| Add to/Remove from favorites | All indicators |
| Export to PDF | All indicators with scores |
| Export scores to CSV | All indicators with scores |
| Save chart as PNG/JPEG | All indicators with scores |
| Launch dependency assessment | All indicators |
Click the context menu a second time to close it without making a choice.
Different tabs on the Analytics Hub
The Analytics Hub for a specific indicator has the Overview and Compare tabs, which are described in View scores and statistics and Compare scores, respectively.