Content not migrated or migrated in compatibility mode

  • Release version: Australia
  • Updated April 15, 2026
  • 2 minutes to read
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    Summary of Content not migrated or migrated in compatibility mode

    When migrating dashboards to the new Platform Analytics experience in the Australia release, most content migrates successfully. However, certain visualizations, filters, and configurations cannot be migrated directly and are instead migrated in compatibility mode, appearing as embedded iframes. Compatibility mode preserves original dashboard content without modification but may lead to performance issues.

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    The Migration Center automatically updates previously incompatible content to compatible versions upon upgrading releases, facilitating continuous improvement.

    Content Not Migrated

    • Generic dashboard configurations: Widget title alignment is not migrated.
    • Filters not migrated:
      • Debug filter
      • Filter user preferences from dashboards
      • Cascading filters with Choice > Choice configuration
      • Filtered list content (refer to creating filters in List for alternatives)
    • Visualization configurations not migrated:
      • Dashboard access restriction to specific roles
      • Group edit rights (reports shared with groups retain only view rights after migration; re-sharing is required)
      • In bulk migration, visualizations used in multiple dashboards lose header and color configurations, as these settings move from dashboard level (Core UI) to visualization level (Platform Analytics experience)
      • Indicators/Breakdown Scorecard elements: Show Distribution and Show Bullet chart
      • Calendar component: Year view and Highlighting based on

    Compatibility Mode Migration

    Dashboards containing unsupported content types—such as custom interactive filters, custom content blocks, gauges, gadgets, or non-Performance Analytics widgets and reports—are migrated in compatibility mode using iframes, preserving original functionality but not enabling full Platform Analytics experience features.

    Generic visualization configurations maintained in compatibility mode include:

    • Sorting by dot-walked fields
    • Reporting on variables/questions
    • List default drilldown views
    • Breakdown elements for choice fields
    • Single score with period comparison
    • Pivot scorecard support for element filters
    • Group by duration fields
    • Hierarchy breakdown support on filters/data visualizations
    • List scorecard configurations like showing key indicators and specific filters
    • Scorecard widgets with multiple indicators having different time series aggregations

    Reports and Performance Analytics Widgets Migrated in Compatibility Mode

    • Reports: Control, Trendbox, Histogram, Funnel, Pyramid
    • Performance Analytics widgets: Workbench, Text Analytics, Treemap, Previous period charts, Spider, Funnel, Pyramid, Relative compare

    Practical Implications for ServiceNow Customers

    Customers migrating dashboards should anticipate that some content will be preserved only via compatibility mode, which embeds original content without full integration into the new Platform Analytics experience. This may impact dashboard performance and restrict configuration capabilities.

    To fully leverage Platform Analytics features, review migrated visualizations, especially those with group sharing or role-based restrictions, and reconfigure sharing settings as necessary.

    Understanding which elements are not migrated or only supported in compatibility mode helps plan dashboard redesign or content updates to maximize compatibility and performance in the Platform Analytics experience.

    Most dashboard content is migrated to the new Platform Analytics experience. However, some visualizations, aspects of visualizations, filters, and configurations cannot be migrated. Dashboards with this content are migrated as embedded content (iframes), also known as compatibility mode.

    Note:
    If you have already migrated to Platform Analytics experience, the Migration Center automatically migrates any previously incompatible content that is now compatible when you upgrade releases.

    Not migrated

    The only generic dashboard configurations that is not migrated is widget title alignment.

    Filters that are not migrated
    • Debug filter
    • Filter user preferences from dashboards
    • Cascading filters that support the Choice > Choice configuration
    • Filtered list content. For more information on List filters, see Create a filter in List.
    Visualization configurations that are not migrated:
    • Restriction of dashboard access to specific roles.
    • Group edit rights.

      Reports that are shared to groups with edit rights only retain view rights when migrated. Open the migrated visualization in the library and share it with the group again. For more information, see Share a data visualization in the Visualization Designer.

    • In the context of bulk migration, visualizations that are used in one or more dashboards lose their header and color configurations. (In Core UI, these are configured at the dashboard level; in Platform Analytics experience, they are configured at the visualization level.)

      In the context of partial migration, visualizations that are used in a single dashboard are migrated with their header and color configurations. Visualizations that are used in multiple dashboards lose their header and color configurations.

    Indicators/Breakdown Scorecard elements that are not migrated:
    • Show Distribution
    • Show Bullet chart
    Calendar component elements that are not migrated:
    • Year view
    • Highlighting based on

    Compatibility mode migrations

    Migration in compatibility mode means that all of the dashboard's original artifacts are inserted into the migrated dashboard in iframes. The original content is not changed or moved.

    Dashboards with any content that is not a Performance Analytics widget, report, or interactive filter, including all custom interactive filters, custom content blocks, gauges, and gadgets, are migrated in compatibility mode, as iframes.

    Note:
    Dashboards migrated in compatibility mode may experience performance issues.

    Generic configurations

    Generic visualization configurations migrated in compatibility mode:
    • Sort by dot-walked fields
    • Reporting on variables/questions
    • List default drilldown view configured in Report Designer
    • Breakdown element = empty for breakdowns based on choice field
    • Sort by Performance Analytics breakdown based on choice field order
    • Single score with compare X period back
    • Pivot scorecard support for element filter
    • Group by based on duration fields
    • Different follow filters for related indicators on the Indicator scorecard and visualizations
    • Hierarchy breakdown support on filters/data visualizations

    List scorecard configurations

    List scorecard configurations migrated in compatibility mode:
    • Show Key indicators
    • Filter based on: Best Performing, Worst Performing, Improved, Deteriorated
    • Different follow filters on additional indicators

    Other scorecard configurations

    Scorecard widgets with multiple widget indicators that have different time series aggregations are migrated in compatibility mode.

    Reports

    Reports migrated in compatibility mode:
    • Control
    • Trendbox
    • Histogram
    • Funnel
    • Pyramid

    Performance Analytics widgets

    Performance Analytics widgets migrated in compatibility mode:
    • Workbench
    • Text Analytics
    • Treemap
    • Previous period charts
    • Spider
    • Funnel
    • Pyramid
    • Relative compare