Inflow and outflow analysis: node star diagram
Summarize
Summary of Inflow and Outflow Analysis: Node Star Diagram
The Inflow and Outflow Analysis using the Node Star Diagram enables users to visualize the activities flowing into and out of a selected node in the Process Map component on dashboards. This feature helps in analyzing process graphs effectively, particularly around reassignment analysis.
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Key Features
- Node Star Diagram: Displays incoming and outgoing activities for the selected node, enhancing process visualization.
- Process Graph Interaction: Selecting a node changes the view to the Node Star Diagram, while clicking the Process Graph button reverts to the full graph.
- Filtering Capability: Users can filter records based on incoming or outgoing assignments, allowing for targeted analysis of specific groups.
- Transition Details: Selecting a transition arc provides additional details about the activities associated with that transition.
- Scheduled Tasks: Users can initiate tasks to view records associated with specific nodes or arcs, streamlining the analysis process.
Key Outcomes
By utilizing the Node Star Diagram, managers can gain insights into record assignments within their groups, identify potential issues, and take corrective actions. This analysis facilitates better decision-making and enhances operational efficiency within the ServiceNow platform.
View the process graph as a node star diagram in the Process Map component on dashboards. The node star diagram explicitly displays the activities that are coming into the selected node and the activities that are going out of the selected node.
When you view a process graph in the Process Map component on dashboards, and want to know the details of one node in the graph, you must use the node star diagram.
To know more about configuring a Process Mining map to view the process graph in the PAR dashboard, see Configure Process Mining map in PAR dashboard. For more information about Platform Analytics (PAR) dashboards, see Exploring Platform Analytics dashboards.
The following process graph displays details about the reassignment analysis.
Select any node of the process graph and the graph changes to the node star diagram displaying all the incoming and outgoing arcs from the selected node. When you select the Process graph button again, the entire graph is displayed as a process graph. You can also apply a view based on the activity definitions for the project. Multi-dimensional maps are supported on the Platform Analytics dashboards. You can also run work notes analysis from Platform Analytics dashboards. For more information about work notes analysis, see Working with work notes using Now Assist.
If you select PO Group 10, a node star diagram similar to the following figure is displayed. You can view the records assigned to PO Group 10. You can also view the records that are assigned from PO Group 10 to other groups.
You can filter either by the outgoing or incoming records.
If you filter by Incoming, all the records that are assigned to PO Group 10 are displayed. If you’re the manager for PO group 10, you can see which groups are assigning how many records to your group. You may then focus on fixing any issues that you see.
If you filter by Outgoing, all the records that are assigned by PO Group 10 to other groups are displayed. If you’re the manager for PO group 10, you can see how many records have been reassigned from PO Group 10 to which groups. You may then focus on fixing any issues that you see.
You can filter on transitions too. Select any arc, a window is displayed with the details of the transition.
If you select PO Group 60, you see a window similar to the following.
Select Filter on transition. The node star diagram displays results only for that one transition. As the image shows that PO Group 60 assigned records to PO Group 10. PO Group 10 then assigned the records to PO Group 16. PO Group 16 then assigned the records to PO Group 10. Finally, the records were closed.
Select any node or arc, the Show records button is displayed. Select the Show records button. A scheduled task starts. After the scheduled task is complete, select View result in the Scheduled Tasks pane.