Indicator targets and thresholds in KPI Details
Summarize
Summary of Indicator Targets and Thresholds in KPI Details
This content outlines how to set and manage indicator targets and thresholds within KPI Details in ServiceNow. Targets represent organizational goals, while thresholds define the acceptable score ranges for indicators, triggering alerts when specific conditions are met. Understanding these elements helps users track performance effectively and make informed decisions.
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Key Features
- Indicator Targets: Targets can be personal (visible only to the creator) or global (visible to all users). Global targets can be displayed in various visualizations and can trigger alerts on dashboards.
- Indicator Thresholds: Similar to targets, thresholds can be personal or global. They send email notifications when triggered and assist in visualizing performance metrics over time.
- KPI Status Icons: Indicators show status as On track, Off track, or Too early to track based on projected performance against targets. After review dates, statuses change to Met or Not met.
- Target Management: Users can create, modify, or delete targets and thresholds. Retroactive changes can be applied to existing targets without needing to start new ones.
- Subscription to Notifications: Users can subscribe to receive email updates regarding target statuses on native Data snapshots indicators, provided email configuration is set up.
Key Outcomes
By effectively utilizing targets and thresholds, ServiceNow customers can enhance performance tracking, receive timely alerts on score changes, and ensure accountability among users responsible for maintaining their KPIs. This structured approach to performance management aids in meeting organizational objectives and fosters proactive decision-making.
Targets are goals your organization wants to achieve. They show the difference between the desired and actual scores of an indicator on a certain date. Thresholds define a normal range of scores for an indicator and alert you when certain events occurs, like when a score reaches an all-time high.
Indicator targets
A target can be personal (for yourself) or global (for everyone). A personal target is visible only to the user that created it and appears as a light line. A global target is visible to all users and appears as a dark line. Because you cannot share a personal target, it appears only in KPI Details. Global targets can also appear in time series and single score data visualizations. Dashboards can alert viewers to events related to targets through proactive analytics insights cards.
in the side panel. You have two choices to make:- View the targets that are for everyone (global) or just for you (personal).
- Select the Configure icon
and choose what combination of past, current, or future targets to view.
Indicator thresholds
When a threshold is triggered, the instance generates an email notification. This message is associated with the indicator and the message is directly available via KPI Details.
A threshold can be personal or global. A personal threshold is visible only to the user that created it. It appears as a light grey dotted line. A global threshold is visible to all users and appears as a dark grey dotted line. Because you cannot share a personal threshold, it appears only in KPI Details. Global thresholds can also appear in time series data visualizations. Dashboards can alert viewers to events related to thresholds through proactive analytics insights cards.
KPI Details with current target
In the following example, one target has been set on the indicator. That target was set on 1 October, with a review date of 6 November. On 31 October, the score was 169. The gap on 15 March is calculated as Target value
- Score on selected date. The gap is therefore 51, or 23.2%.
The card for the target in the Targets panel shows a different gap value. This gap is equal to
Target value - Forecast score on the review date. If you enable
Forecast in the Chart Options, you can see how this gap is
calculated more clearly. In the following example, you see that the forecast score for the
review date is 29 and the target is 30. The gap on the tile accordingly is one.
An icon displays the status as On track, Off track, or Too early to track. This icon appears on both the chart and the Targets panel. The status is based on the predicted gap between target and score on the review date. Because the projected score is better than the target, the On track icon is displayed. Had it been worse than the target, the Off track icon would be displayed. If there hadn't been enough data to predict whether the target would be met, the Too early to track icon would be displayed.
KPI Details with past target
When a target reaches its review date, it becomes known whether it has been met. The On Track, Off track, and Too early to track icons no longer apply. Instead, either a Met or a Not met icon is displayed. In the following example, the indicator met its target on the review date by a margin of two. On the card, the Gap information is replaced by the final score on the review date. This score is visible regardless of which date is chosen on the chart. The chart still displays the gap between the score and the target on the selected date.
Past and current targets
When a target reaches its review date, it is no longer active. Usually you want a new target to take effect. When you add a new target, the expired targets are still visible, both in the chart and on cards. Here, a new target is added to the indicator after the target from the previous example has expired. This target is based on a 10% improvement to the previous target, as described in Create a target in KPI Details. The chart shows information about whichever target is in effect on the selected date.