Now Assist for Process Mining
Summarize
Summary of Now Assist for Process Mining
ServiceNow Now Assist for Process Mining helps customers streamline project setup, identify bottlenecks, and uncover process inefficiencies, ultimately minimizing time and maximizing effort.
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Note: Some features may not be available for customers in specific environments, including FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers. Always check for updates on availability.
Key Features
- Configuration: Customers can activate and configure Now Assist for Process Mining to leverage its capabilities.
- Insights Generation: The tool analyzes work notes and highlights opportunities for process improvement.
- AI and Data Processing: The application utilizes AI and machine learning, requiring data transfer to a centralized ServiceNow environment, which may involve third-party cloud services.
- Data Collection: ServiceNow collects data inputs and outputs to enhance its technologies, with an option for customers to opt-out of future data collection.
Key Outcomes
By using Now Assist for Process Mining, customers can expect to achieve greater efficiency in their processes, informed decision-making through insightful analytics, and improved project management by understanding and addressing inefficiencies. However, it is essential to validate AI outputs and ensure human oversight, especially in critical sectors.
Use ServiceNow Now Assist for Process Mining to minimize time, maximize effort, and reduce complexity in project setup, identifying bottlenecks and retrieving process inefficiencies.
- Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some Now Assist products/features are currently available only for customers in some regions. For more information, see the KB1699552 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
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AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about work notes in Process Mining. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.