Dashboards in the library

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of Dashboards in the library

    ServiceNow's Platform Analytics dashboards enable customers to access, organize, and share data visually through data visualizations, filters, and other elements. On Australia release instances, both Core UI dashboards and Platform Analytics experience dashboards are available within the Dashboards library.

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    To locate dashboards, navigate via All > Platform Analytics > Library > Dashboards. The library includes a navigation pane for seamless access to other libraries and the Usage Insights page, facilitating uninterrupted workflow.

    Dashboard configuration and data access are role-based, with admin users having broader capabilities than non-admin users. Non-admin users have access limited to Dashboards, Data Visualizations, and Indicators libraries.

    Key Features

    • Create Dashboard: Users can create dashboards using the in-line editor, allowing customization of visual data presentations.
    • Filtering Options: Dashboards can be filtered by bookmarked, certified (admin-approved), owned, recently opened, or shared dashboards, enabling users to quickly find relevant dashboards.
    • Categories: Dashboards can be categorized for easier organization. Users with the analyticscategoriesadmin role can create and customize these categories.
    • Search Functionality: Dashboards can be searched by name or owner to facilitate quick access.
    • Condition Builder: Allows advanced filtering of dashboards with options to save filters and control label visibility.
    • Personalize List & Column Filters: Users can customize the columns displayed in the dashboard list and apply column-specific filters for refined views.
    • Dashboard List Details: Displays dashboards with metadata including name, description, certification status, owner, categories, creation and update timestamps, and corresponding users.
    • Application Navigator: Provides direct navigation to Dashboards, Data Visualizations, and Indicators libraries, with additional access based on user roles.

    Role-Based Access and User Experience

    User capabilities differ by role:

    • Admin Users: Have full access to dashboard management, certification, and broader Platform Analytics functions.
    • Non-Admin Users: Access is limited to viewing and interacting with dashboards, data visualizations, and indicators. Navigation options are streamlined accordingly.

    Certification marks dashboards as company-approved and recommended, aiding users in identifying trusted data sources.

    Practical Benefits for ServiceNow Customers

    • Enables efficient data-driven decision-making through customizable and shareable dashboards.
    • Role-based access ensures appropriate data visibility and control aligned with organizational policies.
    • Filtering, search, and categorization streamline dashboard discovery and management.
    • Integration of navigation within the Platform Analytics library supports seamless workflow continuity.

    Use Platform Analytics dashboards to access, organize, and share data in a visual format. Dashboards contain data visualizations, filters, and other visual elements.

    Dashboards overview

    On Australia instances, you can find both Core UI dashboards and Platform Analytics experience dashboards in the Dashboards library.

    To find dashboards in Platform Analytics, navigate to the library at All > Platform Analytics > Library > Dashboards. You can also navigate to this library from other Platform Analytics library pages.

    Library pages like this one include a navigation pane that provides access to the other libraries and the Usage Insights page. Use it to navigate between the libraries without interrupting your workflow.

    The configuration of the Dashboards page and the data access depends on the user roles. Users without an admin role have limited capabilities, as compared to the users with an admin role. For more information on the types of admin roles in Platform Analytics, see Platform Analytics roles. To know more about the dashboards for users with the admin roles, see Dashboards for analytics admins.

    For users without an admin role, the navigation pane provides a direct access only to the Dashboards, Data Visualizations, and Indicators from the Platform Analytics library.

    For information on role-based access for the left navigation pane and Platform Analytics overview page, see Roles applicable for Platform Analytics overview page.

    The following example shows what a user can see in the Platform Analytics Dashboards library for users without an admin role.

    Figure 1. Platform Analytics Dashboards library for users without an admin role

    Platform Analytics Dashboards for users without an admin role.

    The following table shows the common elements that users with and without the admin roles can view in the Dashboards page. Refer to the numbered call-outs in the image and their descriptions in the table.

    Table 1. Dashboard elements for users without admin roles
    No. Field (or) Element Name Description
    1 Create Dashboard Option for creating dashboards. For more information on creating dashboards, see Create a dashboard with the in-line editor.
    2 Filter by Option for filtering the Dashboards list to display the data based on the following conditions:
    • Bookmarked: Your bookmarked dashboards. By bookmarking your dashboards, you can find them. For more information about bookmarking dashboards, see Bookmark a Platform Analytics dashboard.
    • Certified: Dashboards that an administrator has certified (company approved and recommended for use). For more information, see Certify a Platform Analytics dashboard.
    • Owned by me: Dashboards that you own.
    • Recently opened by me: Dashboards that you recently opened.
    • Shared with me: Dashboards that other users have shared with you.
    Categories Available and applied categories for dashboards.

    As a user with analytics_categories_admin role, you can create and customize the categories for the dashboards. For more information on creating dashboard categories, see Create dashboard categories.
    3 Search Option for searching dashboards by name or owner.
    4 Filter list

    Launches the condition builder. For more information on using the condition builder, see Create a condition statement using the condition builder.

    The condition builder for dashboards has the following extra options:
    • Saved filters: Options to use a previously saved filter or to save the filter you are currently building. If you save the current filter, you name it and set who can access it.
    • Show/Hide labels: Option to show or hide labels for the fields Field and Operator in the condition builder.
    5 Personalize List Option to add or remove columns in the dashboards list (Personalize list icon).
    6 Column Filter icon Option for displaying the column filters. Select the operator and the subsequent value. By default, the Column Filter is turned off.
    First two column filters and show/hide column filter control.
    7 Dashboards list List of all dashboards. You can filter and sort the list by Name, Description, Views, and Certified.
    All Users can view the following columns:
    • Name: Name of the dashboard.
    • Description: Description of the dashboard.
    • Certified: Certification status of the dashboard:
      • Certified: Selected if the dashboard is company approved and recommended for use.
      • Not Certified: Selected if the dashboard isn’t company approved and not recommended for use.
    • Owned by: Owner of the dashboard.
    • Categories: Categories that are associated with the dashboard.
    • Updated: Date and timestamp when the dashboard was last updated.
    • Updated by: Name of the user who last updated the dashboard.
    • Created: Date and timestamp when the dashboard was created.
    • Created by: Name of the user who created the dashboard.
    8 Application navigator Provides direct access to the Dashboards, Data Visualizations, and Indicators libraries. Depending on your roles, you might have access to the Scheduled Exports library or the Usage Insights dashboard.