---
sourceDocument: Brazil Platform Analytics
sourceDocumentLink: https://www.servicenow.com/docs/r/now-intelligence

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Explore

# Exploring Task Mining {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Use Task Mining to identify inefficiencies in work tasks.

## Task Mining overview {#exploring-task-mining__cf-exploring-parent-overview}

Task Mining combines a desktop agent, workstation user activities, and dashboards to process data and deliver organized information. Specific information can be extracted to provide answers to business
questions.

## Task Mining users {#exploring-task-mining__cf-exploring-parent-users}

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| User role | Description |
|-|-|
| Task Mining admin | Access all Task Mining system configurations, settings, and projects. The admin role contains the power user role. |
| Task Mining power user | Access all Task Mining system configurations and settings. The power user role contains the analyst role. |
| Task Mining analyst | Create and share Task Mining projects, and access projects that another user has shared with them. Request data logging to be enabled for workstation users. |
| Task Mining agent installer | Access the Task Mining agent installation page. |
[Table 1. Task Mining roles]

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## Task Mining workflow {#exploring-task-mining__cf-exploring-parent-workflow}

The following workflow shows the primary activities for using Task Mining.
Figure 1. Task Mining workflow  
1. As an admin, you configure Task Mining, including modifying notifications, data retention, and event filters.
2. As a Task Mining analyst or power user, you create Task Mining projects to analyze team activities, identify insights, and support business decisions.
3. As a Task Mining analyst, you submit a data request separate from projects to create a data pool to store the data for future analysis.
4. As a manager of a workstation user, you approve data requests.
5. When the request is approved by the workstation user's supervisor, as a power user or admin you make sure the Task Mining agent is installed on the user's workstation.
6. As a Task Mining analyst, define how you want to group tasks in your project and select how you want Task Mining to aggregate your data.
7. As a Task Mining analyst, you run a mining job on a project to generate data so you can categorize activities.
8. As a Task Mining power user, you categorize activities to organize and add context to your data by grouping similar workstation activities with user-friendly category names when shown on Task Mining analyses.
9. As a Task Mining analyst, you run a mining job again on a project to generate an analysis of your project data according to your categorization rules.
10. As a Task Mining analyst, you share the insights with relevant business stakeholders.
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## Task Mining benefits {#exploring-task-mining__cf-exploring-parent-benefits}

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| Benefit | Value | Example use cases |
|-|-|-|
| ITSM and CSM analysis | Gain insights into the effectiveness and specifics of how time is spent by workstation users with an analysis of how workstation users engage with processes. | Uncover precise analytics from team operations analysis and monitoring: * In vs. out task time distribution * Active vs. idle time * Time distribution per app * Use of specific apps * Time spent per specific activity {#exploring-task-mining__ul_ujz_kkp_hdc} |
| IT landscape analysis | View your company's IT landscape to uncover gaps, challenges, and potential compliance threats. | Explore application use beyond the ServiceNow AI Platform to understand how applications are used across an organization: * Multiple apps with the same purpose * App monitoring (time distribution) * License usage * Use of unapproved apps * Suspicious websites monitoring {#exploring-task-mining__ul_zqd_vvp_tfc} |
[Table 2. Task Mining benefits]

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## What to explore next {#exploring-task-mining__cf-exploring-parent-links}

To learn more about configuring and using Task Mining, see the following topics:

* [Configuring Task Mining](https://www.servicenow.com/docs/0NS7pbaVlTbcZiZGtkl~IA "Plan and configure your Task Mining implementation so that Task Mining analysts and power users can access the Task Mining Workspace and create and manage projects.")
* [Using Task Mining](https://www.servicenow.com/docs/1OA10rjjy6onq1F2OAWLxg "Collect and analyze workstation activities to understand how tasks are performed, identify inefficiencies, and make data-driven decisions.")
* [Task Mining Reference](https://www.servicenow.com/docs/GXvZFrZyU_0NjIwUNtn1wA "Reference topics provide additional information about the terms, forms, and concepts that you use for Task Mining.")
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