Reminder table

  • Release version: Australia
  • Updated June 16, 2026
  • 2 minutes to read
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    Summary of Reminder table

    The Reminder [reminder] table in ServiceNow enables the automatic generation of reminders for task records. It supports any table that extends the Task table, such as the Incident table. This feature helps users stay informed about important task deadlines by sending timely notifications.

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    Key Features

    • Integration with Task-based tables: Reminders can be associated with any task-type record, like Incidents, by adding Reminders as a related list on the form.
    • Access Control: By default, only administrators can create or modify reminders. To allow other users to create reminders, administrators must add create and read ACL rules specifying user roles on the Reminder table.
    • Reminder Timing: The “Remind me” field lets you specify when the reminder should be sent before a chosen date field on the task. Default timing options include 15 minutes, 30 minutes, 1 hour, and 2 hours, with the ability to add custom values. Internally, these values are stored in minutes.
    • Reference Date Fields: The reminder uses a “Before” field referencing a date field on the parent task record, such as Due date or Follow up. Legacy fields like Activity due and SLA due cannot be used.
    • Flexibility in Date Field Selection: You can initially set the “Before” field to Due date or Follow up, save the reminder, then update the field to another date field (e.g., Actual start) by editing the list view value, provided that field has a value in the parent record.
    • Notification Methods: Reminders can be sent via email or as entries in Outlook Calendar, selectable through the “Using” field.
    • Additional Information: The Subject field allows up to 100 characters to specify the reminder reason, and the Notes field supports comments up to 8000 characters.

    Practical Usage Notes

    • Reminders can only be created for active task records.
    • To manage reminders, users can access the Reminder table directly by entering reminder.do in the filter navigator.
    • Adding reminders as a related list on task forms (e.g., Incident) improves visibility and management.

    The Reminder [reminder] table provides a way to auto-generate reminders for a task.

    Any table that extends the Task table, such as the Incident [incident] table, can use the Reminder [reminder] table.

    You can add Reminders as a related list to the Incident form by opening the form context menu, navigating to Configure > Related Lists, and then adding Reminders->Task.

    By default, only an administrator can create or modify a Reminder record. To enable non-administrators to create reminders, you must add create and read ACL rules to the Reminder [reminder] table and specify the user's role.

    Note:
    You can only create reminders for active task records.
    To access the Reminder table, type reminder.do in the filter navigator.
    Table 1. Reminder table
    Field Description
    Task Refers to the parent task record.
    User Specifies the user who has logged in to the system.
    Remind me Specifies the time before which the reminder must be sent. Available values are: 15 minutes, 30 minutes, 1 hour, and 2 hours. You can add values to this field as required.
    Note:
    Internally in the system, the value is always converted to minutes and then stored in the Remind me field.
    Before

    Refers to a date field on the parent task record.

    Note:
    The Activity due and SLA due fields are legacy fields with an UNKNOWN value that you can't use. You can only use the Due date and Follow up fields.

    Note the following details about using the Before field.

    • The parent task record must have a value in the field you specify. For example, if you select Due date, the parent task record must have a value in Due date before you can save the reminder.
    • You can use a date field other than Due date or Follow up by performing the following steps:
      1. Select either Due date or Follow upin the Before field.
      2. Save the reminder.
      3. Find the reminder in a list view using one of the following methods:
        • In the parent task record, configure the form, and then add Reminders as a related list.
        • Navigate to reminder.do and search for the reminder.
      4. In the list view, change the Before field value to a different date field from the parent task. Use the field name and make sure the field has a value. For example, enter work_start to use the Actual start field instead.

        Note that you can't make additional changes on the reminder form without changing the Before field value back to either Due date or Follow up.
    Using Specifies the method by which the reminder must be sent. Available options are: Send an Email and Outlook Calendar.
    Subject Specifies the subject or the reason of the reminder. Maximum number of characters allowed on this field is 100.
    Notes Provides a space where you can enter your comments regarding the reminder. Maximum number of characters allowed on this field is 8000.