ServiceNow Otto for Enterprise Architecture (EA) release notes
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Summary of ServiceNow Otto for Enterprise Architecture (EA) Release Notes
The ServiceNow Otto for Enterprise Architecture (EA) application, introduced in the Yokohama release, integrates generative AI capabilities into the Enterprise Architecture Workspace. It enables users to summarize Architectural Decision Records (ADR) and generate enterprise modeling and visualization diagrams, enhancing the management and understanding of architectural artifacts and business applications.
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Key Features
- Architectural Decision Records Summarization: Use generative AI to create concise summaries of ADRs within the Enterprise Architecture Workspace, helping explain infrastructure decisions effectively.
- Enterprise Architecture Diagrams AI Agent: Generate and summarize diagrams representing business application hierarchies, supporting improved visualization and modeling.
- Interactive AI Experience: Register business applications and digital integrations through Now Assist in the ServiceNow Virtual Agent, leveraging natural language interactions.
- Now Assist Skills and Configuration: Some Now Assist skills and AI agents are enabled by default for new customers, with additional role and ACL configurations required to manage agentic workflows and AI user behavior. Administrators can control access and permissions through AI Agent Studio.
- UI Improvements: Updates include renaming the Enterprise Architecture Diagrammer AI agent and adjusting menu labels for clarity in Now Assist administration.
Key Outcomes
- Enhanced Architectural Insight: Summarizing ADRs and visualizing business application structures enable architects and stakeholders to better understand and communicate architectural decisions.
- Improved Productivity: Generative AI integration streamlines tasks such as diagram creation and documentation summarization, reducing manual effort.
- Controlled AI Usage: Transition to a 365-day burn-down model for Now Assist usage measurement ensures clearer tracking and management of AI consumption aligned with contract terms.
- Seamless Activation and Licensing: The Otto for Enterprise Architecture application requires activation via the ServiceNow Store and an Enterprise Architecture Pro plus license, with dependencies on Now Assist plugins.
The ServiceNow® ServiceNow Otto for Enterprise Architecture (EA) application introduces generative AI skills into the Enterprise Architecture Workspace. You can summarize Architectural Decision Records (ADR) in the Enterprise Architecture Workspace. ServiceNow Otto for Enterprise Architecture (EA) is a new application in the Yokohama release.
ServiceNow Otto for Enterprise Architecture (EA) highlights for the Yokohama release
Yokohama Patch 11
- Review changes to Now Assist usage measurement.
- Some Now Assist skills, agents, and agentic workflows are on by default.
- Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications.
Yokohama Patch 1: Generate and summarize Enterprise Modeling and Visualization diagrams for business applications hierarchy, using the Enterprise architecture diagrams AI agent.
Yokohama Early Availability
- Generate a summary of Architectural Decision Records (ADR) in the Enterprise Architecture Workspace.
- Request a business application or a digital integration using Now Assist in ServiceNow® Virtual Agent.
See ServiceNow Otto for Enterprise Architecture (EA) for more information.
Important:
ServiceNow Otto for Enterprise Architecture (EA) is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
ServiceNow Otto for Enterprise Architecture (EA) features
- Yokohama Patch 1 Using Enterprise Architecture Diagramming AI agent
- Use the Enterprise architecture diagrams AI agent to create Enterprise Modeling and Visualization diagrams for business applications hierarchy and summarize them.
- Yokohama Early Availability ServiceNow Otto for Enterprise Architecture (EA)
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- Use the ServiceNow® ServiceNow Otto for Enterprise Architecture (EA) application to summarize Architectural Decision Records (ADR) in the Enterprise Architecture Workspace. Use the Architectural Decision Records (ADR) to explain your infrastructure. ADR is a type of artifact that helps you to understand the background of a specific architectural decision.
- Register a business application and a digital integration with an interactive generative AI experience using Now Assist in Virtual Agent. For more information, see ServiceNow Otto for Enterprise Architecture (EA).
UI changes
- Yokohama Patch 3 Agentic workflow name update
- Renamed the Enterprise Architecture Diagrammer AI agent to Enterprise architecture diagrams AI agent.
- UI name updates
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- In the All menu, renamed the Features option under Now Assist Admin to Skills.
- On the Now Assist Admin page, renamed the Now Assist Features tab to Now Assist Skills.
Changed in this release
- Yokohama Patch 11
- Changes to Now Assist usage measurement
- Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic.
- Some Now Assist skills are turned on by default
- The new default behavior works as follows:
- New customers: When you install a Now Assist product, designated skills are turned on automatically.
- Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive.
- Configure ACLs for AI agents and agentic workflows
- Configure the access control lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available.
Activation information
Now Assist features are available with activation of the ServiceNow Otto for Enterprise Architecture (EA) plugin. The ServiceNow Otto for Enterprise Architecture (EA) application requires an Enterprise Architecture Pro plus license. For more information, see Install Now Assist plugins.