Operational Technology (OT) Manager Foundation release notes
Summarize
Summary of Operational Technology (OT) Manager Foundation release notes
The ServiceNow® Operational Technology (OT) Manager Foundation application, introduced in the Yokohama release, streamlines Industrial Workspace processes related to managing Operational Technology (OT) device data. It is available as an AI Platform feature upon activation of the Operational Technology Manager (com.snotfoundation) and can be obtained from the ServiceNow Store.
Show less
Key Features
- OT CMDB Search Function: Quickly locate OT configuration items (CIs) and device information within OT CMDB tables using a dedicated search tool.
- Import OT Device Spreadsheet Workflow: Simplifies the process of uploading, validating, and importing OT device inventory data into ServiceNow through an agentic workflow designed for spreadsheet imports.
- Now Assist Enhancements (Yokohama Patch 11):
- Usage measurement for Now Assist transitioned to a 365-day burn-down model resetting at contract anniversary.
- Certain Now Assist skills, agents, and agentic workflows are enabled by default for new installations and unconfigured upgrades, improving out-of-the-box functionality.
- Role masking allows administrators to restrict roles and privileges of agentic workflows, requiring appropriate role and data access configuration for security.
Activation and Configuration
OT Manager Foundation requires activation through the Operational Technology Manager feature (com.snotfoundation). Customers should ensure they install the application from the ServiceNow Store and configure roles and security controls appropriately to use agentic workflows and AI agents effectively.
Practical Benefits for ServiceNow Customers
- Improved efficiency in managing and searching OT device data within the CMDB.
- Streamlined import and validation processes for OT device inventories, reducing manual effort and errors.
- Enhanced AI-assisted workflows with automatic enabling of relevant skills and controlled access through role masking for secure automation.
- Clear guidance on usage measurement changes for Now Assist to help manage licensing and usage expectations.
The ServiceNow® Operational Technology (OT) Manager Foundation application helps streamline processes in the Industrial Workspace related to your Operational Technology (OT) device data. Operational Technology (OT) Manager Foundation is a new application in the Yokohama release.
Operational Technology (OT) Manager Foundation highlights for the Yokohama release
- Review changes to Now Assist usage measurement.
- Some Now Assist skills, agents, and agentic workflows are on by default.
- Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications.
- Find OT Configuration Management Database (CMDB) records more quickly by using the OT CMDB search function.
- Simplify the upload, validation, and import of your OT device data by using the Import OT device spreadsheet into OT CMDB agentic workflow.
See Now Assist for Operational Technology Manager (OTM) for more information.
Operational Technology (OT) Manager Foundation features
- Yokohama Patch 10
- Search for related records in an OT CMDB table
- Use the OT CMDB search function to find an OT configuration item (CI) and OT device information in an OT CMDB table.
- Upload, validate, and import your OT device inventory spreadsheet using the Import OT device spreadsheet into OT CMDB agentic workflow
- Use the Import OT device spreadsheet into OT CMDB agentic workflow to begin the process for uploading, validating, and importing your OT device inventory into ServiceNow.
Changed in this release
- Yokohama Patch 11
- Changes to Now Assist usage measurement
- Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic.
- Some Now Assist skills, agents, and agentic workflows are turned on by default
- The skills are automatically available to appropriate role users for the application, such as ITIL roles on incident forms or change forms. This change simply activates the skill and does not touch the roles that may be
needed to use the skill. The new default behavior works as follows:
- New customers: When you install a Now Assist product, designated skills and agentic workflows are turned on automatically.
- Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill, agent, or agentic workflow is turned on automatically (the AI asset was never configured and turned on, then turned off again). Previously configured skills and agentic workflows that were turned on, then off, remain inactive.
- Role masking
-
Role masking enables users to limit the roles and privileges of agentic workflows during tool execution. Agentic workflows and their AI agents that get installed with Now Assist applications are assigned pre-defined roles. If you select Users with specific roles for user access, you must configure the security controls to include these roles. Data access settings must also include these roles. For the instructions to change the security controls, see Define security controls for an agentic workflow.
Activation information
Operational Technology (OT) Manager Foundation is a ServiceNow AI Platform feature that is available with activation of the Operational Technology Manager (com.sn_ot_foundation). For details, see Install Operational Technology Manager.