Jumpstart Your AI Agent Studio

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Jumpstart Your AI Agent Studio

    Jumpstart Your AI Agent Studio is an accelerator designed for Impact customers to quickly understand and experience AI agents within the ServiceNow Platform. It demonstrates how autonomous or Human-on-the-loop (HOTL) AI agents, integrated with platform tools, can automate a variety of tasks with minimal human intervention. This significantly boosts organizational efficiency and showcases the transformative potential of AI. The accelerator includes resources and best practice guides to help customers begin working with ServiceNow AI Agents effectively.

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    Key Features

    • Temporary Instance Provisioning: Customers receive a temporary ServiceNow instance with 30 days of access to explore AI agents.
    • Plug-in Activation and Configuration: Related plug-ins are activated and a custom AI agent is configured to tailor the experience.
    • Customer Coaching Sessions: Includes an initial 90-minute session covering AI agent value, the TapeAgents framework, AI Agent Studio demos, and reporting options. An optional 60-minute follow-up session is available for Q&A and deeper engagement.
    • Applied Demonstrations: Both end-user and technical demos illustrate how AI agents function and benefit the organization.

    Customer Roles and Responsibilities

    • Platform Owner (Required): Oversees the ServiceNow platform strategy, governance, and alignment with the business.
    • System Administrators (Required): Ensure platform stability, perform maintenance, and manage support and configuration tasks.
    • Process Owners (Required): Senior leaders responsible for ensuring major business processes are fit for purpose.
    • Developers (Recommended): Write platform code and support customization.
    • Trusted Service Partners (Recommended): Participate in coaching sessions to learn best practices and assist customers.

    Important Considerations

    This accelerator is included with Impact Guided, Guided+, Advanced, and Total packages. It may not be available in restricted environments, self-hosted setups, or managed service providers with domain-separated instances. ServiceNow does not implement recommendations directly on customer production or sub-production instances. Customers should refer to the Impact Accelerator Description for required information and access details.

    This accelerator provides Impact customers with an overview and applied demonstration of AI agents within the Platform.

    Jumpstart Your AI Agent Studio Overview

    Jumpstart Your AI Agent Studio highlights how AI agents empower customers to build an ecosystem of autonomous or Human-on-the-loop (HOTL) Agents equipped with tools that integrate seamlessly across the platform and beyond. These Agents are orchestrated to perform a wide range of tasks with minimal to no human intervention, significantly enhancing organizational efficiency and demonstrating the transformative potential of AI. The offering includes key resources and leading practices guides to help customers get started with ServiceNow AI Agents.

    Note:
    This Accelerator is available for Impact Guided, Guided+ (SV or PG), Advanced, and Total packages.

    What you get

    Session preparation
    • Provision a temporary instance 
    • Activate and configure related plug-ins
    • Configure a custom AI agent
    Customer coaching session #1 (up to 90 minutes)
    Includes the following:
    • Overview of:
      • AI agents: What value do they bring?
      • TapeAgents framework
      • AI Agent Studio
    • End-user experience demo
    • Technical demo
    • Review reporting options
    • Temporary instance with 30 days of access
    Customer coaching session #2 (optional upon customer request, up to 60 minutes)
    Opportunity for Q&A related to ServiceNow AI Agents

    Requested customer resources

    Table 1. Customer resource and responsibilities
    Customer resource Responsibilities
    Platform Owner (Required) Responsible for the overall accountability of the ServiceNow platform. Leads and oversees the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrators (Required) Maintains the stability and usability of the ServiceNow by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    Process Owners (Required) A senior leader within each business unit for each major process or service such as incident, change, and employee onboarding, who ensures the process is fit for the purpose.
    Developers (Recommended) Writes code for the ServiceNow platform.
    Trusted Service Partners (Recommended) Attends one or more ServiceNow Impact Accelerator coaching sessions to understand leading practices and support customers.

    Requested information/access

    Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/upgrade-schedules.html

    Exclusions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances.

    ServiceNow is not responsible for implementing recommendations on Customer’s sub-production or production instances.