Jumpstart Your Now Assist in Document Intelligence
Summarize
Summary of Jumpstart Your Now Assist in Document Intelligence
The "Jumpstart Your Now Assist in Document Intelligence" accelerator is designed for Impact customers to explore and experience the capabilities of Now Assist within Document Intelligence (DocIntel). It highlights core functionalities integral to AI Agents and Now Assist Skills, providing a practical demonstration that benefits both end users and developers building custom document-centric workflows. This offering also includes essential resources and best practice guides to facilitate customer onboarding and adoption.
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This accelerator is available to customers with Impact Guided, Guided+ (SV or PG), Advanced, and Total packages.
Key Features
- Session Preparation: Customers receive a temporary ServiceNow instance, activation and configuration of necessary plug-ins, and creation of demonstration use cases to support hands-on learning.
- Customer Coaching Session #1 (up to 90 minutes): Covers an overview of Now Assist in DocIntel benefits, end-user experience walkthrough, technical demonstration, configuration details, and monitoring results using the Analytics Dashboard.
- Customer Coaching Session #2 (Optional, up to 60 minutes): Provides an opportunity for Q&A based on customer requests to deepen understanding of Now Assist in DocIntel.
- Temporary Access: Customers gain 30 days of access to the provisioned instance for exploration and experimentation.
Customer Roles and Responsibilities
- Platform Owner (Required): Oversees the ServiceNow platform strategy, governance, and alignment with business objectives.
- System Administrator(s) (Required): Maintains platform stability and usability, handles application maintenance, support cases, and configuration tasks.
- Process Owner(s) (Required): Senior leaders accountable for process suitability across business units (e.g., incident, change, onboarding).
- Developer(s) (Recommended): Develops code and customizations on the ServiceNow platform.
- Trusted Service Partners (Recommended): Participates in coaching sessions to understand best practices and potentially support ongoing customer needs.
Considerations
- This accelerator or parts thereof may not be available in restricted environments or to self-hosted customers.
- ServiceNow does not assume responsibility for implementing recommendations on the customer’s production or non-production instances.
- Requested customer information and access details are outlined in the corresponding Impact Accelerator Description documentation.
This accelerator provides a demonstration of the possibilities and capabilities of Now Assist in Document Intelligence.
Accelerator Overview
Jumpstart Your Now Assist in Document Intelligence (DocIntel) provides Impact customers with an overview and applied demonstration of Now Assist in DocIntel functionality. This offering helps customers understand a capability that is central to both AI Agents and Now Assist Skills. It also serves as a valuable resource for developers building custom workflows that involve documents. Additionally, this accelerator includes key resources and leading practice guides to help customers get started.
What you get
- Session Preparation
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- Provision a temporary instance
- Activate and configure related plug-ins
- Create demonstration use cases
- Customer Coaching Session #1 (up to 90 min)
- Includes the following:
- Overview of the benefits and impact of Now Assist in DocIntel
- End-user experience walk-through
- Technical demonstration
- Configuration overview
- Setup
- Monitoring results with the Analytics Dashboard
- Temporary instance with 30 days provided access
- Customer Coaching Session #2 (Optional upon Customer request – up to 60 min)
-
Opportunity for Q&A related to Now Assist in DocIntel.
Requested customer resources
| Customer Resource | Responsibilities | Required | Recommended |
|---|---|---|---|
| Platform Owner- Required | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | ✓ | |
| System Administrator(s)- Required | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | ✓ | |
| Process Owner(s)- Required | A senior leader within each business unit for each major process or service (for example: incident, change, employee onboarding) who is accountable for ensuring the process is fit for purpose. | ✓ | |
| Developer(s) - Recommended | Writes code for the ServiceNow platform. | ✓ | |
| Trusted Service Partners- Recommended | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | ✓ |
Requested information/access
Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/upgrade-schedules.html
Exclusions
This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments or to self-hosted customers.
ServiceNow is not responsible for implementing recommendations on Customer’s non-production or production instances.