PPM Maturity Assessment

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of PPM Maturity Assessment

    The PPM Maturity Assessment is designed to evaluate your current Project Portfolio Management (PPM) processes within ServiceNow and provide actionable recommendations. This accelerator helps maximize the value of your ServiceNow investment by delivering a structured assessment conducted by key stakeholders in your organization.

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    This service is available for Impact Guided+ (Strategic Value add-on), Advanced, and Total Packages customers.

    Key Features

    • Kickoff Session: Up to 1.5 hours to set expectations for the process and required customer participation.
    • Maturity Assessment Questionnaire: Assessment participants will complete a pre-built questionnaire to identify gaps and opportunities in your PPM product.
    • Results Analysis: Your Impact Squad will analyze questionnaire scores and compile tailored recommendations and best practices.
    • Assessment Report: Includes maturity scores, top five unadopted product features, additional initiatives, and a complete list of recommendations.
    • Customer Readout Session: Up to 1.5 hours to present assessment results and discuss targeted recommendations.
    • Follow-up Session: Up to 1 hour for Q&A and additional guidance on leading practices.

    Key Outcomes

    By participating in the PPM Maturity Assessment, customers can expect to gain insights into their current maturity level, receive tailored recommendations for improvement, and identify practical next steps to enhance their PPM usage. It is important to note that the assessment does not include a technical review of PPM, and ServiceNow is not responsible for implementing the recommendations made. Customers are encouraged to complete the questionnaire at least two weeks prior to the readout session for optimal results.

    This accelerator assesses your current Project Portfolio Management (PPM) processes and functional maturity within ServiceNow, providing targeted recommendations on next steps to unlock additional value from the platform.

    Accelerator Overview

    Project Portfolio Management (PPM) Maturity Assessment provides Impact customers with prescriptive recommendations based on a structured assessment conducted by key stakeholders within the customer’s business. By offering customers a snapshot of their current process maturity and targeted next-step recommendations, this accelerator helps maximize the value of their ServiceNow investment.

    Note:
    This Accelerator is available for Impact Guided+ (Strategic Value add-on), Advanced and Total Packages.

    What You Get

    PPM Maturity Assessment Kickoff Session (up to 1.5 hours)
    • Set expectations on process and depth of deliverable
    • Communicate expectation for Customer participation
    • Request data and any other inputs
    Maturity Assessment Questionnaire
    Your assessment participants will each be asked to independently fill out a pre-built PPM Maturity Assessment Questionnaire that asks them to grade targeted statements to assess gaps and opportunities with your PPM product.
    Questionnaire Results Analysis (time determined by Impact Squad, as needed)
    Your Impact Squad will:
    • Review and analyze the questionnaire scores
    • Compile tailored recommendations and leading practices
    • Provide guidance that will help you understand how to best maximize your PPM product investment
    PPM Maturity Assessment report
    The assessment report is a result of the questionnaire and input from our PPM leaders and includes the following:
    • Maturity score
    • The top five recommendations of unadopted product features for PPM
    • Additional initiatives or Impact accelerators to conduct, or specific recommendations to achieve outcomes
    • A complete list of recommendations observed
    Customer Readout Session (up to 1.5 hours)
    • Deliver the PPM Maturity Assessment report
    • Review the PPM Maturity Assessment report:
      • Present the assessment results
      • Discuss targeted recommendations
      • Provide a suggested plan and resources to help you decide which recommendations to implement
    Follow-up (up to 1 hour)
    • Opportunity for Questions and Answers related to the PPM Maturity Assessment
    • Provide additional guidance on leading practices as needed

    Requested Customer Resources

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities  Required Recommended
    Assessment Participants These are the people within your organization that will be completing the assessment. Their responsibilities are:
    • Complete the assessment by the agreed deadline
    • Raise any questions or concerns as soon as possible
    		 ✓
    Main Customer Contact, PMO This individual is the primary contact for the duration of the engagement and carries out the following responsibilities:
    • Gathers and shares the list of Assessment Participants
    • Ensures completion of the assessment by the Assessment Participants
    • Provides sponsorship for outputs based on the recommendations
    		 ✓
    Process Owner Owns the process being assessed ✓

    Requested Information / Access

    We request that the PPM Maturity questionnaire is completed by the customer virtually a minimum of two weeks prior to the customer readout session.

    Exclusions

    • This Impact Accelerator does not include a technical review of PPM.

    • ServiceNow is not responsible for implementing the recommendations made based on the PPM Maturity Assessment.