Configuring Impact

  • Release version: Zurich
  • Updated September 23, 2025
  • 1 minute to read

    • Information for configuring both the Impact Delivery Instance and the Impact Store Application.

    Configuration overview

    1. Configure the Impact Delivery Instance
      • The Impact Delivery Instance is delivered to you with minimal technical configuration required.
      • Many of the setup steps involve planning within your organization.
    2. Configure the Impact Store Application
      • The Impact Store Application can be downloaded from the ServiceNow Store.
      • Guided Setup provides a sequence of tasks that help you configure the Impact Store Application in your ServiceNow instance.