Health Assessment Dashboard
Summarize
Summary of Health Assessment Dashboard
The Health Assessment Dashboard provides a comprehensive overview of platform health findings, allowing ServiceNow customers to prioritize, review, and address best practice violations. It compares current findings with previous scans to facilitate effective platform management.
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Key Features
- Total Findings: Displays all findings, their counts, and comparisons to previous scans.
- Health Score %: Indicates the percentage change in health score since the last assessment.
- Findings by Products: Breaks down scan findings by specific applications within the instance.
- Assessment Categories: Includes Overall, Manageability, Performance, Security, Upgradeability, and User Experience, with hover-over descriptions for clarity.
- Views: Allows toggling between summary and list views to display findings in different formats.
Key Outcomes
Customers can effectively identify and address best practice violations categorized by severity levels, enhancing platform health and performance. The dashboard facilitates actionable insights with direct links to knowledge base articles and documentation for resolution, helping to ensure optimal usage of the ServiceNow platform.
View detailed Health Assessment results closer collaboration with the Impact squad to prioritize, review, and address best practice platform health findings.
The Health Assessment displays the total number of findings and comparisons against a previous scan. The assessment report addresses the findings across five categories and also the total of the categories.
Navigate to .
View the report by:
- Total findings: All detailed findings and the counts, comparison against previous scan, and live areas to take action
- Health Score %: Shows the increase or decrease in statistical score percentage since the previous scan
- Total findings by products: Breaks the scan findings by specific application on the instance, per category.
| Field | Description |
|---|---|
| Category | Each tile depicts an assessment category:
Note: Hover over the i icon for descriptions. |
| Current total | The focused number is the total number of best practice violations from the most recent HealthScan. |
| Previous total | The number with the up or down arrow indicator represents the total number of best practice violations differences from the previous HealthScan for comparison. |
| Act | Highly recommended to address these findings, generally severity 1 priority issues. |
| Recommended | Recommended to address these findings next. These are generally a severity 2 priority. |
| Discuss | Findings that can make improvements, but are not a critical severity. |
Views
Select to view the assessment by summary view or list view. Toggle to the list view to show the individual findings records logged from the selected scan.
Summary view shows the total of the findings and the breakdown of findings for each category. By default, the Summary View is selected, displaying the assessment information in tiles.
List view displays the list of individual findings that were logged during a particular scan.
| Field | Description |
|---|---|
| Finding | The unique identifier of the finding record |
| Short description | The actual issue that was found during the scan |
| Definition # | Technical reference number that is searched for during a scan |
| Details | Provides additional context of the violation occurrence |
| Occurrences | The total number of occurrences, where the same type of violation can occur across multiple tables and multiple fields Note: The occurrences hyperlink will direct you to the instance for access to address the
issue. |
| Best action | Link to KB articles or product documentation regarding how to address the finding |