Platform Health

Use Impact Platform Health to track Tech Key Performance Indicators (KPIs) to show how closely you're aligned to ServiceNow technical leading practices, receive recommendations for improvement, and help you monitor your instance health.

Features may vary between the Impact Store Application and the Impact Delivery Instance and are described accordingly.

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Scan Engine for the Impact Store Application Proactive management of instance quality, compliance, and performance with real-time automation of code inspections.

HealthScan for the Impact Delivery Instance A diagnostic tool that helps you understand the current health of your instance, identify potential issues and setbacks, and take quick corrective action.​

Developer Support Provides access to a ServiceNow Support Engineer who can assist in troubleshooting technical issues around existing platform customizations.

Overview of Instance Observer Track your instance health and performance in near real-time, while also providing historical insights.

Note:

Starting with Impact Zurich version 6.0.8 ServiceNow Store release, Proactive Code Check is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.