Compare user access

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read
  • Compare the user's access control using the Access Analyzer.

    Before you begin

    Role required: admin, access_analyzer_admin

    The following procedure describes the steps for comparing the access control between the users using the Access Analyzer.

    Note:
    Access Analyzer is a ServiceNow® Store product.

    Procedure

    1. Navigate to All > Access Analyzer > Analyze Permissions.
      The Analyze access and permissions homepage is displayed.
    2. Select the Compare user access tab.
    3. Fill in the following fields:
      Compare user access
      Table 1. Compare user access
      Field Description
      Select user 1* Specify a user name to select from the list for the comparison.
      Select user 2* Specify a user name to select from the list to compare with the user 1.
      Rule Type* Analyze access permissions for a table.
      Note:
      Only access permissions for a table can be used in the compare user access.
      Select table* Specify a table name to select from the list.
      Select record Specify a record name to select from the list.
      Select field Specify a field name to select from the list.
    4. Select Compare user access.

      The compare user access results for the selected users are displayed.

      The compare user access results show the operation and the access evaluation status for the users. For example, Abel Tuter and ITIL User.

      Compare user access results
    5. Select the Operation to know more about the permission evaluation and the roles the users are assigned to.
      For example, read operation.
    6. Select any of the Access Control to know more about the access.
      ACL details

      The Access Control details such as Roles, Security Attribute, Condition, and Script evaluation status are displayed.

      ACL details
    7. Select Show role Hierarchy to know more about the roles and groups the user is assigned and compare both the users.

      Based on the role hierarchy, you can assign the necessary role and group assignments to the user to have access to the resources (table).

      Role or group details

      In the example, Abel Tuter doesn't have itil assigned. You can determine the necessary role and group assignments to the user by looking into the role hierarchy.

      You can select the node to learn more about the role, resources the role can access, or group.