Register a trusted device

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Register a trusted device to access the ServiceNow instance outside the network.

    Before you begin

    You must be in the trusted network to perform the trusted device registration.

    Role required: none

    Procedure

    1. Navigate to one of the following menu options:
      • On the ServiceNow AI Platform, navigate to All > Self-Service > My Profile.
        Note:
        You can also access your profile by clicking your user name in the instance header.
      • On the Now Support, click the profile and select Trusted Device.
    2. In your user profile, click Register a trusted mobile device in the Related Links section.
      The Register Trusted Devices page is displayed.
    3. Register a new device by clicking Add a new trusted mobile device.
      Add New Trusted Device
    4. In the Device Registration screen on your ServiceNow mobile app, tap the Scan QR code button and scan the QR code that is displayed on your laptop or desktop.

      Device Registration - Scan QR code

      The Registration process will complete and you will be prompted to your login page to complete your authentication.
    5. Specify your credentials and log in to the Now Mobile app.

      The mobile home screen is displayed.


      Mobile - Home screen

    Result

    In the Register Trusted Devices page on your laptop or desktop, the registered device is displayed. You can use the Delete icon icon if you want to remove the registered device from the page.

    What to do next

    Navigate to All > Adaptive Authentication > Device Trust > Device Registration to view all the details of the registered device.