Set choice action for reference field imports

The LDAP transform map determines how fields in the Import Set table map to fields in existing tables such as Incident or User.

Before you begin

Role required: admin

About this task

If the LDAP transform map updates a field in the import set table, the integration automatically creates a new record whenever there is a new record in the LDAP data. If the LDAP transform map updates a reference field storing data from another table, the administrator can choose to create, ignore, or reject new LDAP records.

For example, if the integration receives a new department record that does not match any existing department, you may want to update all of the other LDAP record fields without creating a new department record in the instance. The transform map allows you to set the record creation options for each reference field.

Procedure

1. Navigate to All > System LDAP > Transform Maps.
2. In the Field Maps related list, select one of the following actions from the Choice action field:
   • create – creates a new reference field record if a matching record does not exist.
   • ignore – ignores new records in the reference field and completes processing of all other fields in the transform map.
   • reject – stops the transform for the entire record.

   Note:

   The field map only displays the Choice action field for reference fields.