Now Assist for Vault
Summarize
Summary of Now Assist for Vault
Now Assist for Vault is a ServiceNow application designed to simplify and streamline key Vault-related administrative tasks. It leverages generative AI capabilities to help you generate custom data patterns, verify role access for encrypted columns, and schedule Data Discovery jobs for sensitive data detection—all from a unified interface without needing to navigate multiple systems.
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Key Features
- Custom Data Pattern Generation: Create tailored data patterns from text descriptions, accelerating data classification and management tasks.
- Role Access Verification: Check role permissions for encrypted columns to maintain and monitor your instance’s encryption access posture effectively.
- Data Discovery Scheduling: Schedule and manage Data Discovery jobs to identify sensitive data across your environment proactively.
- Generative AI Skills: Utilize built-in AI capabilities to automate and enhance Vault-related workflows, reducing manual effort.
Important Considerations
- Access to certain AI model providers and features may be restricted based on your region, data center environment (such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected), or regulatory market status.
- Data related to AI processing is transferred securely between your instance and centralized ServiceNow environments, potentially involving third-party cloud providers, compliant with ServiceNow’s data policies.
- ServiceNow collects input and output data from the application to improve AI models and services, but customers can opt out of this data collection.
- The AI capabilities are rapidly evolving and may not always provide fully accurate or appropriate outputs; human oversight and validation are critical, especially in sensitive or high-impact use cases.
- Use of Now Assist for Vault must comply with ServiceNow’s AI Acceptable Use Policy.
Getting Started and Support Resources
- Install Now Assist for Vault directly from the ServiceNow Store to begin configuration and use.
- Explore available generative AI skills and configure them to fit your Vault administrative needs.
- Access extensive ServiceNow community and support channels for troubleshooting, best practices, and guidance.
With Now Assist for Vault, you can generate custom data patterns, check role access for an encrypted column, and schedule data discovery jobs. Now Assist for Vault can make it easier for you to perform common tasks without going to multiple systems.
Get started
- Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
Troubleshoot and get help
ServiceNow Community
- ServiceNow Community
Developer
- developer.servicenow.com
Impact
- http://impact.servicenow.com
ServiceNow University
- ServiceNow University
Best Practices
- Best Practices
Partner
- https://www.servicenow.com/partners.html
- http://servicenow.com
ServiceNow Store
- http://servicenow.com
Support
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.