CyberArk credential storage integration

The MID Server integration with the CyberArk vault enables ServiceNow® Orchestration, ServiceNow® Discovery, and ServiceNow® Service Mapping to run without storing any credentials on the instance.

Introduction to CyberArk

CyberArk Application Identity Management (AIM) product uses the Privileged Account Security solution to eliminate the need to store application passwords embedded in applications, scripts or configuration files, and allows these highly sensitive passwords to be centrally stored, logged, and managed within the CyberArk vault. This approach enables organizations to comply with internal and regulatory requirements of periodic password replacement and to monitor activities associated with all types of privileged identities, whether on-premise or in the cloud.

The instance maintains a unique identifier for each credential, the credential type (such as SSH, SNMP, or Windows), and any credential affinities. The MID Server obtains the credential identifier, credential type, and IP address from the instance, and then uses the CyberArk vault to resolve these elements into a usable credential. The credential resolver can also look up the hostname, fqdn, and use reverse DNS lookup to get fqdn.

The CyberArk integration requires the ServiceNow® External Credential Storage plugin, which is available in System Definitions > Plugins. The MID Server and CyberArk AIM/API client must be installed on the same machine. CyberArk Application Access Manager (AAM) Credential Providers version 12.0.1 and later is supported.

Installed with CyberArk

• Business rule: The External Credential Storage business rule performs the following tasks when an administrator makes any change to the external credential storage property:
  • Changes the view for the Credentials record list and form to the External Storage view. This view enables users to see the Credential ID column in the list.
  • Instructs the MID Server to refresh its non-external credentials cache in preparation for a change in the way that credentials are obtained.
• System property: A property called Enable External Credential Storage [com.snc.use_external_credentials] enables or disables the External Credential Storage plugin after it is activated. This property is located in Discovery Definition > Properties and Orchestration > MID Server Properties, and is enabled when you activate the plugin.
  Note:

  If you disable external credential storage with the system property, the system automatically sets all the external credentials to inactive in the instance. If you re-enable the feature with this property, the system does not reset the external credential records to active. You must reactivate each credential record manually.

Supported credential types

The CyberArk integration supports these ServiceNow credential types:

• GCP
• Azure
• CIM
• JMS
• SNMP forum
• SNMPv3
• Basic Auth
• SSH Key Pair
• SSH Private Key (with key, pass phrase, and password)
• VMware
• Windows
• Applicative Credentials

Note:

To use CyberArk integration with the GCP credential type, you must modify the external credential storage jar. For details see ServiceNow GCP Credential Resolver using CyberArk.

ServiceNow AI Platform features that use these network protocols also support the use of credentials stored on a CyberArk vault.

Table 1. Credentials supported by network protocol

Network protocol	ServiceNow® Workflow Studio support	Orchestration support
SOAP	SOAP Step	Create a SOAP web service activity with basic authentication overrides
REST	REST Step	Create a REST web service activity with basic authentication overrides
JDBC	JDBC Step	JDBC activity
SSH	SSH Step	SSH activity
PowerShell	PowerShell Step	PowerShell activity
SFTP	SFTP Step	SFTP activity
JMS		JMS activity

Important:

You cannot manage credentials stored on a CyberArk vault and a custom external credential storage system using the same MID Server. The MID Server and CyberArk AIM/API client must be installed on the same machine.

CyberArk architecture

Figure 1. CyberArk storage architecture

Note:

CyberArk uses the base system mid.jar file for resolving credentials.

How the MID Server handles Windows accounts

Credential lookup initially attempts to match the specified credential ID to an existing value in the CyberArk vault Name field. If a match is found, that credential is returned. If no match is found, the credential lookup attempts to find a match using the IP address. If the IP address lookup matches more than one credential, such as Windows and Tomcat on the same server, the lookup fails. To avoid this issue, set the ext.cred.type_specifier parameter in the MID Server config.xml file to true to force CyberArk to return credentials that match both the credential type and the IP address. For example, if an IP address is shared by both Windows and Tomcat, a credential type of Windows returns the Windows credential only.

Upgrade the CyberArk library

You can upgrade the CyberArk library if a secured configuration parameter is needed.

Check the following configuration parameter in the config.xml: <parameter name="mid.secure_config.provider" value="com.service_now.mid.services.config.CyberArkSecuredConfigProvider"/>

Perform the following steps to perform the upgrade if a secured config parameter provider is configured.

1. Rename the CyberArk client version to JavaPasswordSDK_MajorVersion_minorVersion_patchNum.jar.
2. Create a new jar entry in the ecc_agent table where the rename jar can be attached. This new entry downloads to the MID Server. This step results in two jar (Passworsdk.jar and JavaPasswordSDK _12_X_X.jar).
3. Delete old ecc_agent entry from instance. This step deletes Passworsdk.jar from the MID Server, and the JavaPasswordSDK _12_X_X.jar remains in the system.

• CyberArk integration configuration
  These procedures include both CyberArk and ServiceNow configuration tasks, including references to the appropriate CyberArk documentation.