Email as an MFA factor

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Multi-factor authentication (MFA) with Email as a factor for your authentication.

    Admin can configure ServiceNow instance to require users who attempt to login to the instance using Email based OTP.

    Note:
    MFA with Email is activated with the Integration - Multifactor Authentication (com.snc.integration.multifactor.authentication) plugin by default. You need to configure the policy inputs and conditions.

    MFA-Email

    When users attempt to login to ServiceNow, Email OTP is sent to the Email address associated. User's can enter the six-digit verification code that it sent to the email address and verify their identity.