Change an Authenticator app

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Generate a new code to change an Authenticator app on your device.

    Before you begin

    You must have MFA enabled for your profile. You can enable it yourself on your user profile or your administrator can enable it for you.

    Role required: none

    Procedure

    1. Navigate to All > Self-Service > My Profile.
      Note:
      You can also access your profile by clicking on your user name in the instance header.
    2. In your user profile, click Muti-factor Authentication in the Related Links section.
    3. Under Authenticator app, select the edit icon.
      Manage Authenticator
    4. In the Change authenticator code window, click Change.
    5. Follow the directions on the screen to register the authenticator app with the device.