Require clearing pasteboard when backgrounding mobile application [New in Security Center 1.3 and updated in 1.5]

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • The glide.sg.clear_pasteboard_when_backgrounded property controls if text copied from ServiceNow mobile app is kept in the clipboard and pasteboard after the app is in background mode. If it is not set to the recommended value of true, then sensitive information may be disclosed to the Android or iOS clipboard where it can be exposed to other applications on the device.

    More information

    Attribute Description
    Configuration name glide.sg.clear_pasteboard_when_backgrounded
    Configuration type System Properties (/sys_properties_list.do)
    Data type Boolean
    Recommended value true
    Default value false
    Category Data protection
    Security risk
    • Severity score: 3.5
    • CVSS score: Low
    • Security risk details: If this property is not set to the recommended value of true, then sensitive information may be disclosed to the Android or iOS clipboard where it can be exposed to other applications on the device.
    Dependencies and prerequisites None
    Functional impact This property clears the copy and paste clipboard when the ServiceNow app enters the background.