Configure MFA Provider

Configure SMS and Email with the Provider to ensure every user can login securely.

Before you begin

Role required: admin

Procedure

1. Navigate to All > Multi-factor Authentication > Providers.

   Following provider configuration are available for MFA within the ServiceNow AI Platform:

   • Email Provider Configuration
   • Twilio Provider Configuration
   • Infobip Provider Configuration.

   
2. To create a new provider, click New.
3. On the form, fill the fields.

   Table 1. Condition form

   Field	Description
   Name	Name of the record.
   Type	Description of the record.
   Provider	Choose Twilio or Custom. Note: To configure Twilio, see Configure Notify with Twilio. When choosing Custom, you need to specify the following fields: Provider Configuration Table Provider Configuration Record Script User table User field
   Message Template	The message template for the record.
   Active	Option to make the provider configuration active.

4. Click Submit.

   Based on the message template and provider configurations, the SMS or Email is sent to users as a factor for authentication during the login process.