Set the instance URL for SAML

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Set the instance-specific URLs so that the IdP can authenticate users.

    Before you begin

    Role required: admin

    Procedure

    1. In the property The URL to the Service-now instance (usually this instance), enter the URL (including login page) of the instance for which the IdP authenticates.
      For example: https://yourinstance.service-now.com/navpage.do
    2. In the property The entity identification, or the issuer, enter the base URL (excluding login page) of the instance for which the IdP authenticates.
      For example: https://yourinstance.service-now.com/