Security Tasks

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Security Tasks

    Security Tasks in ServiceNow provide a centralized platform for monitoring, prioritizing, and managing all security-related tasks to enhance and maintain your instance's security posture efficiently. This feature helps save time by organizing these tasks in one location accessible viaAll > Security Center > Security Tasks.

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    Key Features

    • Task Management and Filtering: View all tasks by default and filter them by status such as upcoming, overdue, or open. Utilize table field filtering and advanced views to create and save custom filters for easier task management.
    • User Roles and Permissions:
      • System Administrator (admin): Full permissions to view, create, assign, and delete Security Tasks.
      • Security Center Viewer (snvscsecuritycenterviewer): Read-only access to view tasks.
      • Security Task Manager (snvsctaskmanager): Can work on assigned tasks, create/manage tasks within Security Center, view tasks assigned to others (without editing), but cannot access non-task manager pages.
      • ITIL (itil): Can interact only with tasks assigned to them, with limited visibility compared to admins and task managers.
    • Task Assignment: Assign multiple tasks to yourself quickly by selecting tasks and using the Edit button; also supports deleting selected tasks.
    • Task Creation: Create new Security Tasks using the +Create Task button, available on various security-related platform pages, such as the Best Practices tool.
    • Automatic Task Generation: Security Tasks can be automatically generated in response to specific platform events to ensure timely action on security issues.
    • Editing and Assignment: Edit tasks to assign them to appropriate users, set due dates, and provide task details for completion.
    • Exporting Tasks: Export Security Tasks into various file formats for reporting or integration with other tools.

    Practical Benefits for ServiceNow Customers

    • Streamlines security task tracking, reducing manual effort and improving prioritization.
    • Enables role-based access control ensuring users only see and manage tasks relevant to their responsibilities.
    • Facilitates prompt responses to security events through automatically generated tasks.
    • Supports collaboration and accountability by allowing easy assignment and detailed task tracking.
    • Provides flexibility to export task data for external analysis or compliance documentation.

    Use Security Tasks to monitor, prioritize, and assign all your security-related tasks in one place.

    Save time tracking and organizing all the tasks needed to improve and maintain your instance security posture using Security Tasks.

    Review and manage Security Tasks

    Security Task page in Security Center

    Access the Security Tasks by navigating to All > Security Center > Security Tasks. By default, all tasks are displayed in the list. You can easily filter upcoming, overdue, or open tasks by selecting the cards above the list. These cards also display the current count of tasks in each of these categories. You can further refine your filter by using the normal table field filtering options and then selecting the filter button (filter button), then selecting the Advanced view button to create and save a custom filters to use later.

    User roles

    The Security Tasks use the following roles:

    User Required role Description
    System Administrator admin System Administrators can view, create, assign, and delete Security Tasks.
    Security Center Viewer sn_vsc_security_center_viewer Viewers can view, but not create, delete or edit Security Tasks.
    Security Task Manager sn_vsc_task_manager Security Task Managers can work on assigned tasks, view task manager-related pages, and create and manage tasks within Security center. They can view tasks assigned to other users but can't edit tasks assigned to other users. Task managers can't access non-task manager pages in Security Center.
    ITIL itil ITIL users can interact with Security Tasks assigned to them, but can't view all tasks as the admin and Security Task manager roles can.

    Quickly assign to yourself Security Tasks

    Use the check boxes to the left of the items in the list to select multiple items. When one of more tasks is selected, you can use the Delete button to delete the selected tasks, or the Edit button to assign the selected tasks to yourself.

    Selected tasks on the task list

    Create Security Tasks

    Create a Security Task with the +Create Task button, which is available various platform security pages.

    For example, in Security Center, on the Best Practices tool details page, the admin can select the +Create Task button to create and assign a task to complete this best practice.

    Incomplete best practice record with create task button Security task record

    Automatically generated tasks

    Security Tasks can be automatically generated. Automatic Security Task generation is triggered by an associated event that occurred on the platform. Learn more about generated Security Tasks in Automatic Security Task generation.

    Edit and assign Security Tasks

    Edit Security Tasks to assign them to users, define due dates, and provide additional details to the users who will complete these tasks. For details, see Edit Security Tasks.

    Export tasks

    You can export Security Tasks into the format of your choice. For details, see Export Security Tasks.