Leadership

Changing how work, works

We are committed to building an enduring company that helps our customers succeed.

Hear Chairman and CEO Bill McDermott

Digital transformation is the opportunity of this generation. The need for digital transformation has been accelerated by the Covid-19 crisis, as organizations create new ways of working.

The Now Platform is the workflow standard for digital transformation.

Executive Team

Bill McDermott Chairman and CEO

Chris Bedi Chief Digital Information Officer

Jacqui Canney Chief People Officer

Chirantan “CJ” Desai President and Chief Operating Officer

Russ Elmer General Counsel

Kevin Haverty Senior Advisor to the CEO

Gina Mastantuono Chief Financial Officer

Michael Park Chief Marketing Officer

Karen Pavlin Chief Equity and Inclusion Officer

Paul Smith Chief Commercial Officer

Nick Tzitzon Chief Strategy and Corporate Affairs Officer

paige young servicenow chief communications officer

Paige Young Chief Communications Officer

Bill McDermott

Chairman and CEO

I’ve always said – if you’re going to put your name on a business card, it better be for a brand you believe in. For me, that’s ServiceNow. The Now Platform makes the complexity of work simple – and who doesn’t want that? We make work, work better for people. I’m all in.

EXPERIENCE

ServiceNow

Chairman 2022– Present
CEO 2019 – Present
Board of Directors 2019 – Present

Zoom Video Communications

Board of Directors 2022 – Present

Fisker Inc.

Board of Directors 2020 – Present

SAP

CEO 2010 – 2019

CEO, SAP America (and other executive leadership positions) 2002 – 2010

Siebel Systems

EVP, Worldwide Sales and Operations2001 – 2002

Gartner

President 2000 – 2001

Xerox

Division President and Corporate Officer 1983 – 2000

EDUCATION

MBA

Northwestern University Kellogg School of Management

Executive Development Program

Wharton School of Business

Bachelor’s, Business Management

Dowling College

ASSETS

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Chris Bedi

Chief Digital Information Officer

We are customer zero. We aspire to be the best example of how our platform and products can transform the way work happens and create great experiences. Being our own best customer helps us make all of our customers more successful.

EXPERIENCE

ServiceNow

Chief Digital Information Officer 2022 - Present

CIO 2015 - 2022

Menlo Ventures

CxO Advisory Board 2020 – Present

Glilot Capital Partners

Technology Advisory Committee 2020 – Present

JDSU

CIO 2011 - 2015

Verisign

CIO, VP Corporate Development, VP HR Operations (and various positions) 2002 - 2011

KPMG

Consultant 1996 – 2002

EDUCATION

BSE, Computer Engineering

University of Michigan

ASSETS

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Jacqui Canney

Chief People Officer

I believe people are more than a company asset – people are the company. My job is to create the conditions for all our people to thrive.

EXPERIENCE

ServiceNow

Chief People Officer 2021 – Present

American Marketing Association

Board of Directors 2020 – 2022

Boston College

Board of Trustees 2021 – Present

Board of Regents 2020 – 2021

Project Healthy Minds

Board of Directors 2021 – Present

WPP Group

Global Chief People Officer 2019 – 2021

Walmart, Inc.

Executive Vice President, Global People Division and Chief Human Resources Officer 2015 – 2019

Accenture

Senior Executive, Global Human Resources Accenture Digital, Technology, Operations, M&A, and other leadership positions 1993 – 2015

Arthur Andersen

Auditor 1989 – 1993

EDUCATION

BS, Accounting

Boston College

ASSETS

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Chirantan “CJ” Desai

President and Chief Operating Officer

Amazing products that create great employee and customer experiences and make work, work better, is our passion.

EXPERIENCE

ServiceNow

President and Chief Operating Officer 2023 - Present

Chief Operating Officer 2022 - 2023

Chief Product and Engineering Officer 2021 – 2022

Chief Product Officer 2016 - 2021

Zebra Technologies

Board of Directors 2015 - present

EMC

President, Emerging Technologies Division 2014 - 2016

Symantec Corporation

EVP, Information Management Group (and other leadership roles) 2004 - 2013

Pivotal Corporation

VP, Product Development 2002 - 2004

Oracle Corporation

Director, Product Development 1995 - 2002

EDUCATION

Master of Computer Science

University of Illinois at Urbana-Champaign

MBA

University of Illinois at Urbana-Champaign

ASSETS

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Russ Elmer

General Counsel

We’re innovating. We’re growing. We’re creating change. The reason we are creating that change is so that people can have better experiences at work. They are why we’re all here.

EXPERIENCE

ServiceNow

General Counsel 2018 - Present

LendingClub

General Counsel 2016 - 2018

PayPal

VP, Deputy General Counsel, Corporate Legal 2015 - 2016

eBay

VP, Deputy General Counsel, Corporate Legal 2014 - 2015

LendingClub Corporation

Deputy General Counsel 2012 - 2014

Pricelock, Inc.

General Counsel 2009 - 2012

eTrade Financial

General Counsel 2000 – 2007 and 2008 – 2009

Gray Cary Ware & Freidenrich

Lawyer/Partner 1990 – 2000

EDUCATION

Juris Doctorate

University of California, Berkeley, School of Law

A.B., Political Science, International Relations

Stanford University

ASSETS

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Kevin Haverty

Senior Advisor to the CEO

We focus on the success of our customers. We work hard to solve critical business issues for them. Every customer is important.

EXPERIENCE

ServiceNow

Senior Advisor to the CEO 2022 - Present

Chief Revenue Officer 2020 - 2022

Executive Vice President, Worldwide Sales (and other senior positions) 2011 - 2020

Drift

Board of Directors 2018 - present

EMC

Vice President, Sales, Backup Recovery Systems 2010 - 2011

Data Domain

Vice President, Sales, Americas 2006 - 2010

Thomson Financial

Managing Director of Corporate Communications Sales 2004 - 2006

Brocade

Corporate Account Director 2002 - 2004

EMC Corporation

District Sales Manager 1995 - 2002

EDUCATION

Providence College

ASSETS

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Gina Mastantuono

Chief Financial Officer

I love developing and leading world-class teams focused on driving customer success. At ServiceNow, we are passionate about helping our customers deliver great experiences and unlock productivity.

EXPERIENCE

ServiceNow

Chief Financial Officer 2020 - Present

Gong

Board of Directors 2022 - Present

Roblox

Board of Directors 2021 - Present

Ingram Micro

Chief Financial Officer 2016 – 2019

EVP, Finance 2013 – 2016

Revlon

SVP, Chief Accounting Officer and International CFO 2007 – 2013

IAC/InterActiveCorp

VP, Assistant Controller (and various positions) 2003 – 2006

Triarc Companies, Inc.

Director of Corporate Accounting and Finance 1998 – 2002

Ernst & Young, LLP

Manager 1992 – 1998

EDUCATION

BS, Accounting and Business Administration

State University of New York at Albany

ASSETS

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Michael Park

Chief Marketing Officer

What we do matters. Our technology can be used to solve literally any challenge the world throws at us. Everyone claims they make an impact on the world. We actually do. And that’s why the world works with ServiceNow. A story I am proud to tell.

EXPERIENCE

ServiceNow

Chief Marketing Officer 2022 - Present

Senior Vice President, Product and Solution Marketing 2020 - 2021

EagleView

Chief Product and Marketing Officer 2019 - 2020

General Manager and Global Head, Emerging Compute Solutions 2014 – 2018

Vice President, Global Strategy and Product Management 2013-2014

Microsoft

Corporate Vice President, Product Marketing, Server and Tools Division 2012 – 2013

Corporate Vice President, Product Marketing, Business Solutions Division 2009 – 2012

Corporate Vice President, Sales, US Small and Midsize Solutions and Partners Group 2005 - 2009

SAP AG

Senior Vice President, Product Marketing, Application Platform and Architecture 2003 – 2005

Vice President, Global Marketing, Small & Medium Business 2001-2002

Siebel Systems

General Manager, Industry Solutions 1998 – 2000

Director, Product Management 1996-1998

Procter & Gamble

Sales Unit Manager, Assistant Brand Manager 1990 – 1994

EDUCATION

MBA

Harvard University, Graduate School of Business Administration

BA, Economics and Finance

University of Rochester

ASSETS

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Karen Pavlin

Chief Equity and Inclusion Officer

The further apart we become, the more we need to connect. We all stand to benefit from diversity. Our collective rising tide lifts all boats, creating more opportunities and success for everyone.

EXPERIENCE

ServiceNow

Chief Equity and Inclusion Officer 2022 – Present

Apollo Theater

Board Member 2019 – Present

iMentor

Board Member 2011 – Present

Accenture

Managing Director and North America Inclusion and Diversity Leader 2017 – 2022

Xerox

Client Managing Director and other leadership roles 1994 – 2017

EDUCATION

Modern Chief Diversity Officer Program

Cornell University ILR School

Executive Leadership Program

Tuck School of Business, Dartmouth

BA, MA, Marketing

University of Virginia

ASSETS

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Paul Smith

Chief Commercial Officer

Every single person here is committed to taking care of our customers and one another.

EXPERIENCE

ServiceNow

Chief Commercial Officer 2022 – Present

President, EMEA 2021 - 2022

SVP and General Manager. EMEA 2020 – 2021

Salesforce

EVP and GM, UK 2019 – 2020

EVP, EMEA, and other senior leadership roles 2012 – 2019

Techlightenment

Managing Director 2010 – 2012

Umee

Co-founder and CEO 2006 – 2009

Microsoft

Head of Media and Entertainment, Western Europe, and other leadership roles 2003 – 2006

Yospace

Business Development Director 2000 – 2003

Morse Group

Account Director 1997 – 2000

Proctor and Gamble

Territory Manager 1994 – 1997

EDUCATION

Geography, Climate Change, 2:1

University of Plymouth

ASSETS

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Nick Tzitzon

Chief Strategy and Corporate Affairs Officer

I love that our purpose and our strategy are perfectly aligned. We guide ourselves based upon what’s best for our customers, colleagues, partners, and communities.

EXPERIENCE

ServiceNow

Chief Strategy and Corporate Affairs Officer 2021 - Present

Chief Strategy Officer 2020 - 2021

Vice President, Office of the CEO 2020 - 2020

SAP

Executive Vice President 2017 - 2019

Senior Vice President, Office of the CEO 2012 - 2017

Bronner

Senior Vice President and COO 2010 - 2012

Dykema Gossett

Government and Public Affairs Advisor 2007 - 2010

United States Government

Chief of Staff, Justice Programs, US Department of Justice 2005 - 2007

Office of the Secretary, US Department of Health and Human Services 2003 - 2005

Commonwealth of Massachusetts

Office of the Governor 2000 - 2003

EDUCATION

BS, Government

Suffolk University

ASSETS

Download Image (JPEG)

Paige Young

Chief Communications Officer

This is a rare and special moment in my career … the chance to dream big with the most committed, caring, and customer-first team that I’ve ever had the privilege to work with. Together, we are shaping and sharing a powerful message about the value of our Now Platform.

EXPERIENCE

ServiceNow

Chief Communications Officer April 2022 - Present

Unity Technologies

Vice President, Communications 2021 - 2022

Zendesk

Vice President, Communications 2019 - 2021

ADOBE

Senior Director, Creative Cloud Communications 2016 - 2019

Edelman

Executive Vice President & GCRM 2011 - 2016

Expedia, Inc.

Director of Global Marketing Communications 2007 - 2011

Weber Shandwick

Vice President (and other leadership positions) 2002 - 2007

Lithtech Inc.

Director, Marketing Communications 2001 - 2002

WildTangent

Marketing Communications Manager (and other positions) 1999 - 2001

EDUCATION

BA, Mass Communications and English Literature

Golden Key Scholar, University of South Florida

ASSETS

Download Image (JPEG)

Board of Directors

EXPERIENCE

ServiceNow
Chairman of the Board 2018 - 2022
Founder and Board of Directors 2004 - Present
Chief Product Officer 2011 - 2016
CEO 2004 - 2011

Peregrine Systems
CTO 1990 - 2003

Enterprise Software Associates
Founder

Boole and Babbage Inc.

Amdahl Corporation
Software Developer 1976 - 1980

EXPERIENCE

ServiceNow
Board of Directors 2023 – Present

Netflix
Vice President of Engineering 2021 - Present

Amazon
Vice President, eCommerce Services 2017 – 2021

Microsoft
Corporate Vice President, Windows Division, and other leadership roles 1992 – 2004

Bell Northern Research
Distributed Systems Researcher 1981 – 1991

EDUCATION

MSE, Computer Engineering
University of Michigan

BS, Computer Science
University of Michigan

EXPERIENCE

ServiceNow
Board of Directors 2014 - Present

Gitlab
Board of Directors 2019 – Present

Samsara
Board of Directors 2021 – Present

Cisco Systems
EVP, CMO, Worldwide Government Affairs (and other executive positions) 1997 – 2011

EDUCATION

MBA
Stanford Graduate School of Business

BS, Business
University of Illinois

EXPERIENCE

ServiceNow
Board of Directors 2019 – Present

Warby Parker
Board of Directors 2021 – Present

DocuSign
Board of Directors 2020 – Present

Snowflake
Board of Directors 2019 – Present

Deloitte LLP
Vice Chair & West Region Managing Partner (and various positions) 2011 – 2019
Deputy Managing Partner (and various positions) 1982 – 2011
Board of Directors 2016 – 2019

EDUCATION

BS, Accounting
University of Arizona

EXPERIENCE

ServiceNow
Board of Directors 2016 - Present

Confluent
Board of Directors 2020 – Present

Samsara
Board of Directors 2020 – Present

Elastic
Board of Directors 2018 – Present

Zoom Video Communications
Board of Directors 2017 – Present

VMware
EVP, CFO, COO 2012 - 2016

Microsoft (after Skype acquisition)
Corporate VP 2011 - 2012

McAfee
EVP and CFO 2010 - 2011

Skype
CFO 2011 - 2012

Cisco Systems
Various finance roles 1997 - 2010

Coopers & Lybrand
Various accounting roles 1993 - 1997

EDUCATION

BSc (Hons), Electrical & Electronic Engineering
University of Bath, UK

ACA, Chartered Accountant
ICAEW

EXPERIENCE

ServiceNow
Board of Directors 2016 - Present

PEC Ventures
President & CEO 2015 - Present

TriNet
Board of Directors 2015 - Present

Veeva Systems
Board of Directors 2015 - Present

JobTrain
Chairman, Strategic Advisory Committee (formerly, Board Member) 2001 - Present

Morgan Stanley
Managing Director (and various senior roles) 1990 - 2015

Princeton University
Adjunct Lecturer, Bendheim Center for Finance 2023 - Present
Lecturer, School of Engineering 2015 - Present

Santa Clara University
Adjunct Lecturer, Finance Department and Leavey School of Business 2020 - 2022

EDUCATION

MBA
Harvard Business School

BA, History, magna cum laude
Princeton University

EXPERIENCE

ServiceNow
Board of Directors 2020 – Present

Apple Inc.
Global Creative Director, Apple Music 2014 – 2022

UCLA Hammer Museum
Board of Directors 2019 – Present

Beats Music
Chief Content Officer 2014 – 2014

Universal Music Group
EVP, Interscope Geffen A&M 2011 – 2014

Sony Music
President, A&R Arista Records (and various positions) 2000 – 2010

EXPERIENCE

ServiceNow
Chairman 2022– Present
CEO 2019 – Present

Zoom Video Communications
Board of Directors, 2022 – Present

Fisker Inc.
Board of Directors, 2020 – Present

SAP
CEO, 2010 – 2019
CEO, SAP America (and other executive leadership positions), 2002 – 2010

Siebel Systems
EVP, Worldwide Sales and Operations, 2001 – 2002

Gartner
President, 2000 – 2001

Xerox
Division President and Corporate Officer, 1983 – 2000

EDUCATION

MBA
Northwestern University Kellogg School of Management

Executive Development Program
Wharton School of Business

Bachelor’s, Business Management
Dowling College

EXPERIENCE

ServiceNow
Lead Independent Director 2017 - Present
Board of Directors 2011 - Present

JAMM Ventures
President and CEO 2002 - Present

Santa Clara University
Trustee 2012 - Present

Redpoint Ventures
Venture Partner 2002 - 2006

Data Domain
Board of Directors 2006 - 2009

McAfee
Board of Directors 2008 - 2011

EDUCATION

MBA
Santa Clara University

BS, Electrical Engineering and Computer Science
Santa Clara University

EXPERIENCE

ServiceNow
Board of Directors 2021 - Present

Bookings Holdings Inc.
Board of Directors 2022 - Present

Jones Lang LaSalle Inc.
Board of Directors 2022 - Present

Deloitte, LLP
Global Chief Information Officer 2010 – 2021
US Chief Information Officer (and other executive positions) 1988 – 2010

EDUCATION

MBA
Baruch College, City University of New York

BS, Industrial Management
University of the West Indies

EXPERIENCE

ServiceNow
Board of Directors 2014 - Present

Nu Holdings Ltd.
Board of Directors 2020 – Present

UBS Financial Services
Group Managing Director, Head of Change Leadership 2012 - 2013
Group Managing Director & COO 2010 - 2012
Transformation Consultant 2009 - 2010

Citigroup
Managing Director, Head of Transformation Management 2008 - 2009

RBC Financial Group
SVP Innovation and Process Design 2006 - 2008

EDUCATION

MSPPM, Public Policy & Management
Carnegie Mellon University

PhD, Atomic & Molecular Physics
Queens University Belfast, Northern Ireland

BSc (Hons), Physics & Applied Mathematics
Queens University Belfast, Northern Ireland