Technology Provider Service Management Overview Getting Started
Product Technology Provider Service Management (TPSM) Connect support, delivery and success teams to strengthen post-sale operations. Anticipate risks, act faster and help protect recurring revenue while keeping service costs low.
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How does TPSM work? TPSM works by unifying customer data and coordinating post-sale workflows behind the scenes. AI agents identify early warning signs, automate service tasks and help teams take action early, preventing issues from affecting renewals or costs.
Benefits of TPSM Protect recurring revenue Avoid churn risks caused by disconnected systems. TPSM pulls every signal into one view so your teams can act early to protect revenue and keep growth on track. Video CTA Lower cost to serve Replace manual steps with automated routine checks and connected teams. Reduce silos, speed up handoffs and keep case routing smooth. Video CTA Stay ahead of issues Identify risks before they escalate so your teams can act quickly. Trigger the right response automatically and help reduce customer impact. Video CTA Transform with a single platform The ServiceNow AI Platform unites AI agents, data and workflows on one enterprise-grade platform built for scale, trust and efficiency. Video CTA
Use cases for TPSM Customer Success
Prevent churn and drive growth See and act on your post-sale signals. Unify adoption, usage and service data to strengthen renewals and uncover expansion opportunities.
Related products AI Agents Digital Portfolio Management Performance Analytics
Proactive Service
Deliver proactive service experiences Manage incidents, changes and maintenance proactively. TPSM helps teams identify impacted customers, trigger the right workflows and automatically create cases—so teams can address concerns before they reach customers.
Related products Field Service Management Service Operations Workspace
Service Exchange
Connect through Service Exchange Provide clear visibility across provider, customer and partner instances. Connect cases, updates and actions so work flows smoothly between teams.
Related products Service Exchange
Unified Data
Gain one view of the customer See the full customer relationship. Unify accounts, contracts, products and entitlements so teams share the same context and act with confidence.
Related products Workflow Data Fabric Digital Portfolio Management
Industry leaders rely on ServiceNow to make work better See All Stories 72% of issues identified and resolved proactively Video CTA Find Out How Watch Video (2:13) 35% decrease in case resolution time using AI Video CTA Read Story 21,000 hours of work saved in six months Video CTA See Case Study
Resources for you See All Resources white paper AI Maturity in Technology Discover how leading organisations turn AI potential into real progress. Compare your maturity, learn where industry leaders are heading and see what to do next. Video CTA Get White Paper blog How AI is Redefining Tech Industry Leadership Video CTA Read Blog WEBINAR Scaling Customer Success: How AI Drives Retention and Growth Video CTA Watch Webinar WEBINAR Modernising CRM: A Unified Solution for Tech Providers Video CTA Watch Webinar
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Frequently asked questions Expand All Collapse All What is ServiceNow TPSM?

ServiceNow TPSM helps technology providers manage and deliver post-sale services (like support, onboarding and ongoing operations) in one connected system.

By using AI and workflow automation across customer-facing and back-office teams, TPSM helps reduce manual work, improve service delivery and make it easier to scale subscription and as-a-service business models.
What is an IT managed service provider (MSP) and how does it relate to ServiceNow TPSM?
An IT managed service provider (MSP) delivers ongoing IT services (such as monitoring, support and operations) to customers under a subscription or service agreement. ServiceNow TPSM helps MSPs run these services more efficiently by connecting customer requests to the internal teams responsible for delivering the service. With AI-powered workflows, MSPs can handle more customers, improve response times and deliver consistent service at scale.
What's the difference between TPSM and IT Service Management (ITSM)?

IT Service Management (ITSM) focuses on supporting internal employees: managing incidents, requests and changes within an organisation.

TPSM is designed for technology providers delivering products and services to customers. It helps coordinate post-sale work across support, delivery and customer success so providers can deliver consistent experiences and grow recurring revenue.
What are the features and capabilities of ServiceNow TPSM?
ServiceNow TPSM includes capabilities that help technology providers manage customer support, coordinate service delivery and run customer success. Capabilities like Service Exchange help providers collaborate with customers and partners across organisational boundaries, improving visibility and reducing manual coordination.
Talk with an expert Connect with our product experts to arrange a custom demo. See how TPSM can work in your environment. Schedule Demo
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