Privacy Management Overview Getting Started
Product Privacy Management Turn privacy complexity into operational control. Unify privacy risk, compliance and operations on a single platform to meet deadlines, stay audit-ready and support consumer trust. Watch Demo
How does Privacy Management work? Privacy risk, compliance and operations run on a single data model—so decisions are grounded in real information. AI accelerates assessments and ongoing compliance activities, enabling proactive monitoring and response to privacy risks. Schedule Demo
Benefits of Privacy Management See and act on risk in real time Know where data lives, spot compliance gaps and address issues before they may become breaches or regulatory penalties. Video CTA Get eBook Scale without adding resources Keep up with evolving privacy demands—regulations, requests and risk—without growing your team or operational costs. Video CTA Read Ebook Prove compliance when it matters Show regulators and leadership you're managing privacy proactively—with evidence available when audits or inquiries arise. Video CTA Download eBook Transform with a single platform The ServiceNow® AI Platform unites AI agents, data, and workflows on one enterprise-grade platform built for scale, trust and efficiency. Video CTA Explore Platform
Use cases for Privacy Management Compliance Management
Simplify regulatory compliance management Map obligations across jurisdictions, monitor regulatory changes and generate compliance evidence instantly. Get Data Sheet
Related links Integrated Risk Management Third-party Risk Management
Privacy Operations
Streamline privacy operations management Automate assessments, maintain your record of processing activities (ROPA), and embed privacy controls into workflows across the enterprise. Get Data Sheet
Related links Integrated Risk Management ServiceNow Vault
Risk Management
Manage privacy risk proactively Identify, prioritise and remediate privacy risks with automated workflows and continuous monitoring. Get Data Sheet
Related links Integrated Risk Management Third-party Risk Management Vulnerability Response
Case Management
Respond to incidents and breaches faster Centralise privacy incident intake, automate case workflows and accelerate breach notification decisions. Get Data Sheet
Related links Security Incident Response Business Continuity Management
Data Subject Rights
Meet data subject rights requirements at scale Automate data subject access request (DSAR) fulfilment, validate data subject identities and meet regulatory deadlines without increasing operational overhead. Get Data Sheet
Related links Integrated Risk Management ServiceNow Vault
Third-party software integrations Integrate anything with ServiceNow. Bring your existing software investments onto our platform to connect your people, processes, apps and data. See All Integrations
Resources for you See All Resources Ebook 9 Steps to Proactively Manage Privacy Uncover the steps to manage privacy risk, meet regulatory demands and build customer trust in an era of increasing data complexity. Video CTA Read Ebook Ebook Privacy Risk in Digital Transformation Video CTA Read Ebook Data Sheet Discovery Privacy Management Video CTA Get Data Sheet Blog When great minds collide: AI partnerships that spark joy Video CTA Read Blog Analyst Report ISG Buyers Guide™ for Field Service Management Video CTA Get Report
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Frequently asked questions Expand All Collapse All What is privacy management?
Privacy management is the process of protecting personal data, meeting regulatory requirements and managing privacy risk across the enterprise.
How does AI help privacy teams?
ServiceNow's AI automates assessments, summarises incidents, recommends control objectives and accelerates breach decisions—reducing manual work so teams can focus on strategic risk management.
What are Data Subject Access Requests (DSARs)
DSARs are requests from individuals to access, correct or delete their personal data. Privacy Management automates DSAR fulfilment to meet regulatory deadlines.
Why centralise privacy operations?
Centralising privacy operations brings teams together, reducing manual hand-off. It also provides real-time visibility into privacy risk across the enterprise and supports consistent compliance across jurisdictions.
What is a breach notification?
Breach notifications are legal requirements to inform regulators and affected individuals when personal data is compromised. Privacy Management supports this by automating the assessment, response and reporting processes.
Talk with an expert Connect with our product experts to arrange a custom demo. See how Privacy Management can work in your environment. Schedule Demo
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