Core Business Suite Overview Getting Started
Product Core Business Suite Automate processes from start to finish and across your business functions. Use AI specialists to reduce manual work and help teams move faster. Get White Paper Contact Us
The world works with ServiceNow™
How does Core Business Suite work? AI specialists operate alongside employees to execute end-to-end business processes. They answer process questions, initiate tasks and complete workflows automatically—such as creating expense reports, matching receipts to cost codes or reconciling invoices with purchase orders and goods receipts. Get Data Sheet Schedule Demo
Benefits of Core Business Suite Automate the routine work Get more done with AI specialists that independently complete tasks and suggest next steps—helping your teams reduce hours of repetitive tasks to minutes. Video CTA Explore AI Experience Help teams identify hidden costs Free your team to focus on what matters most—sensitive cases and strategic priorities. Work with AI specialists that speed up processes and help lower costs. Video CTA See ServiceNow AI Specialists Tap into AI built on context Run critical processes with AI rooted in context, not guesswork. Our SLM knows your workflows and is anchored in policies and playbooks. It's also smart enough to hand off sensitive issues to a human when special handling is needed. Video CTA Get Details Transform with a single platform The ServiceNow AI Platform unites AI specialists, data and workflows on one enterprise-grade platform built for scale, trust and efficiency. Video CTA Explore Platform
Use cases for Core Business Suite Savings Management
Capture savings effectively Identify cost-saving opportunities by analysing your spending data and creating projects for your sourcing managers to implement. Watch Video (2:36) Get Data Sheet
Related links Source-to-Pay Operations
Supplier Onboarding
Automate supplier onboarding Collect and verify supplier data, automate task creation and streamline work routing. Complete onboarding with less manual effort. Get Data Sheet Learn More
Related links Source-to-Pay Operations
Agentic Assistance
Deliver agentic employee experiences Help employees get answers and complete common requests faster with support from AI specialists embedded in the tools they use daily. Discover HR Service Delivery
Related links AI specialists
Incident Investigation
Support faster safety incident investigations Resolve incidents faster with automated investigation—from collecting data to analysing patterns. Access AI-powered action plans based on your past incidents and knowledge base. Get the Data Sheet
Related links Workplace Service Delivery
AI Front Door
Use AI to simplify how employees work Give employees one place to find answers, request services and get work done. Use AI specialists to automate end-to-end processes across the organisation. Explore Employee Center
Related links AI experience Now Assist
Our Customers Industry leaders rely on ServiceNow to make work better See All Stories 76% increase in self-service rate Video CTA Get Details 50% faster procurement cycles Video CTA Find Out How 50% reduction in procurement case response times Video CTA Read Story 90% of live chats answered in under 30 seconds Video CTA Find Out How 1M hours saved through automation Video CTA See Case Study Watch Video (3:24)
Third-party software integrations Integrate anything with ServiceNow. Bring your existing software investments onto our platform to connect your people, processes, apps and data. See All Integrations
Resources for you See All Resources Data Sheet Core Business Suite Understand how ServiceNow can help you automate processes across business functions with AI specialists that reduce manual effort and speed up execution. Video CTA Get Data Sheet White paper The Autonomous Business Services Revolution Video CTA Get White Paper ROI Calculator ServiceNow AI value calculator Video CTA Get Details Ebook How Global Business Services Drive Enterprise-Wide Efficiencies Video CTA Read Ebook Ebook Modernise and automate IT asset management across hardware, software and the cloud Video CTA Get White Paper Ebook Modernise and automate IT asset management across hardware, software and the cloud Video CTA Get White Paper
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Frequently asked questions Expand All Collapse All What can you do with Core Business Suite?
With Core Business Suite you'll be able to automate processes from start to finish across business functions. AI specialists tackle the busy work that slows your people down and keeps them from getting the big work done, like organisational design, sourcing category strategy or scenario modelling. Learn more.
How can I connect my HR processes and people with AI?
Core Business Suite connects your people and processes with AI that takes action to complete requests and reduce the busy work for your HR team and your employees. Learn more.
How can I keep finance in the loop with multi-departmental processes?
Keep finance in the loop by bringing HR, procurement and other teams together on one platform—so you have clearer visibility into requests, handoffs and next steps across departments.
Will this solution help me onboard suppliers?
Core Business Suite helps you onboard suppliers by collecting and verifying supplier data, creating tasks and routing work to complete the onboarding process. Learn more.
How does Core Business Suite work with employee portals?
The Core Business Suite is an AI-powered solution that can transform core business processes by connecting employees, suppliers, systems and data in one place. This integration enhances the functionality of employee portals by providing a unified platform for business operations.
Talk with an expert Connect with our product experts to arrange a custom demo. See how Core Business Suite can work in your environment. Schedule Demo