Lay a strong digital foundation for process standardization and automation while streamlining operations with Global Business Services.
Global Business Services Capabilities Customers Products Resources Get Started
Run global business services on a single platform Build a strong digital foundation for process standardization and automation while streamlining operations. Read Ebook
Centralize your organization and streamline service delivery in one connected experience by providing end-to-end process flows. Watch Video
Connect processes

Support end-to-end process automation with cross-departmental workflows. Streamline integrations to back-end systems of record across the technology ecosystem.

 Watch Video Get Ebook
Unify the service experience

Create a consistent experience for employees throughout the enterprise. Provide browsing and search capabilities that reach across distributed knowledge bases and catalogs.

 Watch Video
Gain insight across cases

Deliver operational dashboards to show efficiencies, with trend analysis to spot bottlenecks and drive improvements.

 Watch Video Read Ebook
Aim for continual improvement

Build agility for processes and experiences with low-code workflow editors and experience builders that span portals, mobile, and virtual agents.

 Watch Video Get Gartner Report
You’re in good company See how organizations like yours are turning to ServiceNow to solve their business challenges. See All Stories TECHNOLOGY Siemens GBS enriches employee experience Siemens GBS enriches employee experience with intuitive, connected workflows. Read Story TECHNOLOGY Dropbox cuts its procurement cycle by 50% and counting Dropbox redesigns their entire source to pay approach and creates an automated end-to-end system. Read Story CONSUMER GOODS Seamless order management improves service at Kraft Heinz Kraft Heinz consolidates order management providing accurate, real-time order information. Read Story CONSUMER GOODS Grupo Bimbo brings digital transformation to production and more Grupo Bimbo establishes digital workflows transforming production, quality, and more. Read Story
Featured products Achieve strategic business goals and make work better for everyone with offerings from the ServiceNow portfolio. Sourcing and Procurement Operations Streamline procurement while growing productivity. Build work team efficiencies enterprise-wide. Video CTA Accounts Payable Operations Pay suppliers confidently and accurately while streamlining accounts payable processes end to end. Video CTA Sales and Order Management Connect front, middle, and back-office teams across sales and order lifecycles. Video CTA HR Service Delivery Improve productivity by streamlining the employee service experience with intelligent workflows. Video CTA IT Service Management Transform the impact, speed, and delivery of IT, with resilient services that increase productivity. Video CTA App Engine Empower developers and builders of all skill levels to create low-code workflow apps fast. Video CTA
WHY SERVICENOW? The power of the ServiceNow AI Platform Streamline operations with a strong digital foundation built on the ServiceNow AI Platform.
 Explore Platform Offer a single, unified portal for service delivery across the enterprise. Employee Center Empower everyone with ServiceNow Otto and accelerate productivity across the enterprise. Generative AI Deliver personalized experiences and supercharge productivity with the collaborative workspaces. Workspaces Optimize process flows to streamline work and improve outcomes. Process Mining
Featured resources EBOOK Unlocking enterprise value Discover the impact of enterprise service management (ESM). Read Ebook GUIDE GBS insights and resources Find guidance on methods to successfully drive efficiencies through GBS. Explore Insights
Speak with a pro Connect with experts at ServiceNow to explore solutions and deliver business outcomes for operational excellence. Contact Us
Home Operational Excellence Global Business Services
Contact Demo