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Featured NEW: Official Practice Tests Now Available for CIS-CSM and CIS-CMDB

Hi Community, We're excited to share that ServiceNow University has partnered with MeasureUp to bring you the first official practice tests for ServiceNow certifications. What you get: Realistic, exam-aligned questionsDetailed explanations for ev...

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Featured Why ServiceNow's Government Forum 2026 Should Be on Your Calendar

If you work in government, whether federal, state, or local, you know the pace of change right now is intense. Priorities shift quickly, expectations are high, and you're constantly asked to do more with what you have while modernizing how your ...

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Featured Integration Design - How to choose the best pattern to integrate ServiceNow with other systems

In the world of ServiceNow, seamless integration is key to achieving operational efficiency and driving digital transformation. However, as ServiceNow offers many integration possibilities with third-party systems, this article aims to guide you thro...

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Architect

Featured Zurich Content Archive

We've Made It To the End of the Alphabet - Zurich is HERE! That means its also time for your Developer Advocates to kick off our season of content diving deep into all of the new features and enhancements targeting admins and developers alike. The...

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Zurich

Featured ServiceNow Foundation Videos

CORE FOUNDATIONS Audience: Everyone getting started on the ServiceNow platform Total Videos: 6 videos (~25 minutes total) Purpose: Essential platform concepts, security fundamentals, and resource navigation Video 1 What is ServiceNow & Where Do...

Article

ServiceNowのPerformance Dashboards の代替について

ServiceNow Performance DashboardsがVer,Xanadu以降からサポート対象外とNowサポートから回答いただいたことがあります。今後、ServiceNow Performance Dashboards が使えなくなることも視野に入れて代替機能の検討をしています。 Impact Instance Observerもありますが、他にどんな方法でServiceNow Performance Dashboards相当のデータ収集が可能かを調査をしています。そこで、以下を...

Question

Best Practice 5_Security_TM: Proactively Invalidate Inactive Sessions

By Default , glide.active.session.timeout.invalidate.session property is set to false When glide.active.session.timeout.invalidate.session is not set to true, there can be a small interval of time where a timed out session is not invalidated (60 or m...

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Best Practice 4_Security_TM: Limit UI Active Session Life Span

Use the glide.guest.active.session.life_span property to control the duration of an active guest's HTTP sessions. The glide.guest.active.session.life_span property enforces a maximum lifespan on active guest HTTP sessions, irrespective of their sess...

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Best Practice 3_Performance_TM: Use executeAsync() instead of execute()

Within your scripts like BRs, UI action etc - you may have observed, most of the time you have used execute method() when you are using RESTMessageV2 or SOAPMessageV2 to send the Request payload. ServiceNow recommendation is to use executeAsync()...

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Dynamic choices in multiple choice variable type

Hi, is there any way to set dynamic choice in multiple choice variable type. I have tried below client script that is working for select box type but not for multiple choice type. function onLoad() { var userEmail = g_user.email; var splitE...

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Add more column details under My task on resolve portal

Hi,I am trying to add more column details such as Exercise Name,Description,Goals & Objectivesfor recovery event record under my approvals on resolve portal .IN screenshot , you can see only Name , description,opened by & task type. I want to add mor...

Question

How run the Fix Scripts from the Flowdesigner

Hi I have a question, on ways to run a fix script from the flow designer, basically from the flow I pass the Fix Script name, then the flow should be able to query the fix scripts table find the record and then run the script. Could you please help m...

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Parallel Flow Launcher / Subflow Variables

I have questions regarding variable handling within a subflow called from a Parallel flow launcher. Following are the scenarios I need clarification on. Input Variables: Within Workflow Editor, I see an option for "Edit Inputs" to define these varia...

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Welcome me SysAdmin Commnity

It's feels great to be here. I have been into ServiceNow since half a decade specialized in ITOM, awaiting to explore the ServiceNow world more while i transition myself as a Product Owner.

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CSA , CAD registration page keeps loading

I'm trying to register for CSA , CAD which has been added to my Current Exam page when i try to register the first page asked to confirm on the First Name and Last Name. Once confirmed second asked to click on Resume. When i click page keep loading.....

Question

how does survey work on Requests?

Since Request Items do not have assignment groups or are not assigned to individuals per best practices, how will the survey know which group resolved the ticket?I have a case where the Service Desk wants to report on individual team members’ perform...

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My First Post

Hello nice to meet everyone

Question

Can I add a Roll back context record to track what my script has updated

By OOB Service Now provides Rollback Context, for the fix script are other. My question is can we add the Rollback Context to manually track the changes. For Example - I have a fixscript and if run the script by click of the Run Fix Script Button it ...

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Resolved! Can someone share the overall training details in Certified technical architect certification

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Attachment mandatory when the field is appear on the change Form

I have a requirement related to Risk Assessment and Change Management.When a user submits the Risk Assessment, if they answer “No” to one of the questions, a follow‑up question is displayed. The value from that follow‑up question is then copied to th...

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