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Featured Go-Lives and Beyond

Keep the conversation going by sharing your organization’s ServiceNow journey, hosting/attending recurring events, and cultivating a community of internal Champions. ................................................................................

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Featured ServiceNow Foundation Videos

CORE FOUNDATIONS Audience: Everyone getting started on the ServiceNow platform Total Videos: 6 videos (~25 minutes total) Purpose: Essential platform concepts, security fundamentals, and resource navigation Video 1 What is ServiceNow & Where Do...

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Featured NEW: Official Practice Tests Now Available for CIS-CSM and CIS-CMDB

Hi Community, We're excited to share that ServiceNow University has partnered with MeasureUp to bring you the first official practice tests for ServiceNow certifications. What you get: Realistic, exam-aligned questionsDetailed explanations for ev...

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Featured Why ServiceNow's Government Forum 2026 Should Be on Your Calendar

If you work in government, whether federal, state, or local, you know the pace of change right now is intense. Priorities shift quickly, expectations are high, and you're constantly asked to do more with what you have while modernizing how your ...

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Featured Why AI Isn’t Delivering Business Impact—The Operating Model for the Agentic AI Era—

Japanese version:AIはなぜ経営成果に繋がらないのか〜Agentic AI時代のオペレーティングモデル設計〜 *The views expressed in this article are based on the author’s personal experience and perspective and do not represent the official views or product direction of ServiceNow. Intr...

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Thought Leadership

Lists and Filters Task - Failed

I'm having trouble getting passed the Lists and Filters Task. I have followed the steps correctly. But my validation has been failing. As there is a state marked as Canceled which couldn't be changed due to security

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Write against scope application erroring out from global

I have a custom scoped app and I am trying to write to it from a UI action in global scope. Its erroring out. I dont see any cross scope privileges created automatically. Any suggestions to fix it?

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I want to configure go back to previous section topic in virtual agent

Hi Team ! It's urgent! I want to configure go back to previous section flow inside check IT Ticket status topic virtual agent

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Knowledge article template variations - what are you experiences?

Sorry about the long read! Note: I'm mostly curious to hear thoughts and experiences from your organisation — don't get too hung up on the specifics of our setup! (And hopefully don't just answer that we need better content approval) We're evaluatin...

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Creating knowledge

OIDC SSO - Auto provisionning - import table not created for userInfo

Hi ! I'm actually configuring a OIDC SSO for my customer : - the authentication is ok- the user account I'm using is correctly connected to Service Now I'm also configuring Autoprovisionning for my user, which is based on both ID Token and User info....

Question

sys_user_group table not visible in UI Action table dropdown in scoped app

Hi All,I am working on a scoped application and trying to create a UI Action on the sys_user_group table.In Global scope, the sys_user_group table is visible in the Table dropdown when creating a new UI Action.But in my custom scoped app, the sys_use...

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Knowledge Valid to field change -URGENT

Hi everyone,I’m working on a requirement to build a dashboard that shows a monthly bifurcation of Knowledge Article updates:Articles where content was modifiedArticles where only the Valid To date was changed (no other field updates)What I’ve done so...

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Unable to register for Certified Implementation Specialist - Data Foundations exam

Hi All, I am CSA-ITSM certified and need to register for "Certified Implementation Specialist - Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))". When i am trying to register for the same, there is a button "Resume" comes up and when i am c...

Question

How is Trainee Rating calculated?

I have a list of Coaching Assessments that have a Trainee Rating with decimal point values like 8.71 instead of 10. They answered each question with a Met value of 1, so shouldn't the Trainee Rating be 10 or at least a whole number?

Question

How to create custom UI actions on the KB article view page?

Hi Community, I'm currently working on customizing the Knowledge Base in ServiceNow and had a question regarding UI Actions on the Knowledge Article view page. Requirement:I want to create a custom UI Action (button) that appears on the Knowledge Art...

Question

ServiceNow University Lift Off to Knowledge (voucher not received)

I have received this email from pandadoc on 25th March 2026,"ServiceNow University Lift Off to Knowledge Sweepstakes | Entry Period 3 Prize - Kartik Jain" document has been completed by all participants.After this I haven't received any update from t...

Question

VS Code setup for servicenow

Installation procedure. 1. Install VS code extension – [ sn-scriptsync]. 2. Create a new folder with the name “sn-scriptsync" under Documents directory. 3. Install “ServiceNow Utils” – browser extension in Chrome or Firefox browser...

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Multiple Versions
Scoped App Development
Scripting and Coding
Service Portal Development

Resolved! How to hide the Tab in record page in workspace.

Hi All,I am working on a Configurable Workspace page in UI Builder where I have multiple tabs, including a Playbook tab. My requirement is to show the Playbook tab only for users who have a specific role.Role:xyzRequirement:If the logged-in user has ...

Question

Resolved! OAuth 2.0 error access_denied

I'm getting an Aouth02 error: { "error_description": "access_denied", "error": "server_error" } I set it up according to the instructions, OAuth 2.0 with Inbound REST - ServiceNow Community and it works in lower environments. What could be wrong?erro...

Question

Query about CAD exam cost

Hi Community, I have successfully completed the Application Development Fundamentals On Demand training and now see an option to take the exam.However, when I click the exam link, it asks me to register by paying $300. Could you please confirm whethe...

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