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Featured 参加者過去最大！ APOM(Adopting a Platform Owner Mindset) 開催報告

こんにちは。ServiceNow Japanトレーニングチームです。 2026年8月26日〜27日で掲題のコースが開催されました。ご参加いただいた皆様、お疲れ様でした。このコースは初回開催以降、日本では常にオンサイトでの開催となっております。そして今回は、弊社のオフィスが赤坂から日比谷に引っ越してから初の開催となります。新オフィスからの眺めも楽しんでいただけたのではないかと存じます。内容ですが、オフィシャルなコースシラバスはこちらです。“Platform Ownerとして...

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トレーニング・認定資格
プラットフォーム運用
使い方・活用事例

Featured AI 活用を前提とした Knowledge の書き方

AI × Knowledge シリーズ AI 活用を前提としたKnowledge の書き方ナレッジ記事が AI Search に「選ばれる」かどうかは、採点の仕組みで決まります。何が評価され、何が評価されないのかを分解し、書き方だけで検索順位を上げるための観点を整理します。はじめに：最新情報は、公式ドキュメントや Release Notes で必ずご確認ください。対象読者：技術者でなくてもナレッジ記事を書く機会がある方書いた記事が「読まれない」「検索で出てこない」と感じている...

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ServiceNow AI Platform
ServiceNow Impact
使い方・活用事例

Featured ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You

ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You We're updating parts of the Community to reflect the introduction of ServiceNow Otto, our new AI experience for work. As these updates roll out, you may have ...

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Featured Save the date: now[dev] is coming to San Jose!

Save the date: now[dev] is coming to San Jose Mark your calendars: November 4–5, 2026, at the San Jose Convention Center. This is now[dev], and it's a practitioner-focused event designed around real builds: two days working side by side wit...

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Featured NEW: Official Practice Tests Now Available for CIS-CSM and CIS-CMDB

Hi Community, We're excited to share that ServiceNow University has partnered with MeasureUp to bring you the first official practice tests for ServiceNow certifications. What you get: Realistic, exam-aligned questionsDetailed explanations for ev...

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Security Considerations for g_user, gs.getUser(), and Read-Only Catalog Variables

Hello Community,I would like to understand the security implications of user information and read-only variables in Service Catalog.My understanding is as follows, but I would appreciate confirmation from experts.In a Catalog Client Script, we can us...

Question

is there any way to get all visible fields and visible variables on the form using a business rule

Hi,I have a task record that being created using a record producer.Is there any way to get all visible fields and all visible variables on the form using a business rule.The goal is to make a pdf file and attach it to the record that will contains al...

Question

Does OOB Legal Request external storage with Google Drive work with Shared Drives?

I am working on setting up an integration between Legal Request Management and Google Drive to have documentation stored externally. There is native OOB functionality that supports this integration. However, I was given a Shared Google Drive to set t...

Question

Generic phone number usage in on-call schedule

I've searched the community and have found some posts regarding the on-call schedule in ITSM and contact details but not regarding the case we have.Currently all contact details are user related within the on-call schedule.We have default team phone...

Question

Approval notifications via teams, Following the method of Connect multiple SNOW with Single Tenant

Hi @community, So, we are trying to get the approvals within teams, we wanted to follow the process of Connect multiple Instances with single Tenant Process, because we want the Bots to be separated for each instance right now, we are aiming at DEV a...

Question

Variables on Requested Item (RITM) are partially hidden by left navigation panel in SOW Workspace

Hi Experts, I'm experiencing a UI issue in Service Operations Workspace (SOW) when viewing a Requested Item (RITM).As shown in the screenshot, the Variables section is partially hidden behind the left-side navigation panel, making it difficult to vie...

Question

Flow designer - In flow context steps not running in UI but records updating

When i tried testing a flow , In flow context only first 7,8 steps are showing as running on flow context UI. I cant open any subflows or action outputs and logs from UI . But the subflows and actions are running and updating the specified values in ...

Question

MFA QR Code Not Displaying During Setup

Hi everyone,I'm facing an issue while setting up Multi-Factor Authentication (MFA).When I open the MFA enrollment page, the QR code is not displayed (the QR code area is blank). Because of this, I'm unable to scan it using my authenticator app and co...

Question

Select All Records in a List Collector on a Catalog Item/Record Producer

I have a scoped application which has a Record Producer that users will be filling out on Employee Service Center (ESC). There is a List Collector of records that they need to choose from. This List Collector has a very complex filtering criteria, ...

Question

List View sorting being removed

We have a requirement where our list view should be in a fixed sorting when clicking the module to the asset task table. It was achieved, but I noticed a strange behavior. When one filter condition is being removed from the breadcrumbs, the sorting d...

Question

Creating duplicate tasks with create catalog task action in flow designer

I have used create catalog task action in flow designer. while testing the flow there were two similer SCTASKs created as duplicate. how we can fix this?

Question

With the Windows 2025 Server issue in Discovery, multiple Computer CIs have got created

With the Windows 2025 Server issue in Discovery, multiple Computer CIs have got created. We need to do a cleanup of all the Computer CIs and associate the existing relationships to the correct Windows 2025 Server CI before the cleanup.What's the best...

Question

GlideRecord cannot be called from server script in widget editor

I would like to use the value of a field in a record called from a knowledge table in a widget.But the value is not assigned to gr.Server Script (function() { var gr = new GlideRecord('kb_knowledge'); if (gr.next()) { var shortDescription = gr.s...

Question

Learning Javascript for Servicenow in 2026

Hi everyone,I am relatively new to scripting, but my goal is to become a developer on the ServiceNow platform. I am currently looking for advice on the best learning path for JavaScript.I know Chuck Tomasi's "Learn JavaScript on the Now Platform" ser...

Question

I would like to display the current domain when a user opens a Catalog Item.

Is there a way to retrieve and display the domain currently selected in the Domain Picker on a Catalog Item form? What I want to display is not the user's assigned domain, but the domain currently selected in the Domain Picker.

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