Absolutely. We call this a unified employee experience. Many of ServiceNow's customers create a single portal for HR, IT, and other departments such as Finance and Facilities. I have many screenshots, but I am not sure which ones I have permission to post publicly. I will include one that was presented at our Knowledge18 conference. You can see another portal from Cox Automotive in a video that Donna Woodruff shared on YouTube. The first and most important design point is to ensure that search includes all knowledge bases and catalogs. You can do this using search sources depending upon which version you are on. Secondly you'll want to create blended pages for Knowledge, Catalogs, and Tickets. Today customers create those pages themselves, though I can share that delivering those pages out of the box is currently on ServiceNow's product roadmap. [Our SafeHarbor disclaimer applies to any future-looking statements.]
Offering your employees one place to go for everything they need is definitely the way to go and the direction most of our customers choose these days.
