Service Now

RaymundA
Giga Contributor

‎03-18-2024 11:44 PM

Is Service Now ITIL compliant out of the box? Do we need to tweak it to be compliant? Thanks.

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Mark Manders
Mega Patron

‎03-18-2024 11:59 PM

ITIL is a collection of best practices. ServiceNow is build on the principles of ITIL. 

Do know that ITIL isn't something you 'implement'.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-19-2024 03:05 AM

Yes, SN is ITIL compliant. You can tweak if required but prefer to OOTB only. 

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