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Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Knowledge Center for ServiceNow's Knowledge...

  • Article
  • AI Search
  • Best Practices
  • KCS
  • Now Assist

Featured Comprehensive Resource List for Now Assist Implementations

 If you are wondering where to start with your Now Assist Implementation journey, below is a curated list of resources that will help you get started.   Learn about how ServiceNow is leveraging AI in the platform and how it all works with the followi...

  • Article
  • Best Practices
  • Getting Started

Featured ServiceNow x Figma: Design to Enterprise Apps in Minutes

We are excited to announce that ServiceNow and Figma have partnered to help you rapidly jump from design to a functioning app. This integration lets designers, product managers, and developers focus on user experience and business logic without worry...

  • Article

Display Only Form: "Component is not configured"

I have a Viewport Component and inside that a Display Only Form Component. I'm passing the sys_id of the record that I want to display in the Display Only Form Component via the required page parameters to the Viewport. But unfortunately the Display ...

  • Question

Visibility of case attachments for customers

when a case is updated, an email notification sent to customers. This email also contains all the attachments of the case(OOB). how can we restrict the attachments for agents(internal users) or customers (external users)? so that the attachments whic...

  • Question

change requst

answer = {    u_svp_approval_mandatory: false,    u_svp_no_vp: false,    u_evp_approval_mandatory: false,    u_vp_approval_mandatory: false};var svp_approval_required = false;var svp_no_vp_required = false;var evp_approval_required = false;var vp_app...

  • Question

Resolved! One person to approve out of a group on a RITM

I have a requirement that for certain ritm's the approval needs to go to 3 people and once 1 of them has approved it then cancels the rest. I tried using group approvals on the ritm but once 1 person has approved it still keeps the rest. What is the ...

  • Question

Need to translate a Portal? - check this

This post has been updated to reflect multiple feature requests I've had since I originally posted this. The artifact now searches through multiple different aspects of a portal - Taxonomies, Topics, Menu's, Content Experiences, Themes, Footers & Hea...

  • Article

Using NowAssist to check ticket content against a defined template

Hi - we have recently adopted Now Assist as part of our tool kit and we are defining relevant use cases that we are trying to solve.One of those is whether we are receiving the correct level of information on ticket submissions and whether we can ale...

  • Question

I need to add Button in the list column within a field

Hi All,I have a requirement to add Accept and Reject button within a column in a related list in workspace. Below is the screenshot attached as an example where Action field shows Accept and Reject button.

  • Question
  • Service Operations Workspace

Configuring knowledge cente

HI All,  I am trying on configure the knowledge center to show HR case data as potential gaps . For that I have created similarity and cluster solutions. I have run the schedule job for knowledge clusters generation , Got the data in knowledge covera...

  • Question

EC Pro Clickable link redirection

HelloI have a mega menu.Now when I click it it's opening a page in EC with items below.But I want to click this and be redirected straight to the catalogue item.I tried with connected content, quick link but do not work somehow.Please adviseWD

  • Question

Knowledge center

Hi All,  I am not getting the source as "incident" in the articles . It says "No record found" . Can anyone help me to add the source here as incident . 

  • Question

Resolved! Unable to Generate Resource Capacity in Strategic Planning Workspace

Hi Community,I am trying to generate the resource capacity in the Strategic Planning Workspace, but I am unable to view any records.I selected the Start Month (Sep 2025) and End Month (Oct 2025).Chosen a Group (Servicenow Agile).Clicked on View Capac...

  • Question

Forta Software Discovery

  Hi Community,   We have a requirement to discover GOANYWHERE (FORTA Publisher) software under the Software Installation tabs for both computers and servers. With the out‑of‑box (OOB) setup, this software is not being discovered. When we raised a c...

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