Intune Discovery

I have q requirement to add few fields which are coming from Intune database but OOB they are not mapped to computer table. ASK:I am looking to modify current robust transform to add extra fields which are coming from Intune data base and map them to...

• Question

Azure Cloud Discovery

we started doing azure discovery, I have created azure Tenant ID and all other details to bring in subscriptions. Right now I am getting all subscriptions which are there under the Tenant ID. Question I have,1) I don't see any discovery schedule on T...

• Question

USB Switches- CMDB

For the first time, I received a request to add USB Switches as a CI record.  They will be accompanied by license keys.  I have done some research online and everything says netgear, ip device, or computer and non of those seem to be an appropriate c...

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How to create a custom button in Service Operations Workspace (Express List)

Hi, In Service Operations Workspace, under the Express List view for alerts, I’d like to add a custom button (for example, "Update Remote Task"). Here’s the functionality I’m trying to achieve:When the user selects multiple alerts using the checkboxe...

• Question

Track Assignment Group Changes on Incident Summarization

We have a requirement to include Assignment Group changes within the Now Assist Incident Summarization skill as it has been requested by multiple teams that utilize this summary feature. Has anyone done something similar for their organization? I hav...

• Question

Copy Case Feature Agent Workspace - Yokohama

Is there a required plugin or set up in order to see the option "copy case" in Agent Workspace?I have installed Agent Workspace on my PDI and on subprod environments, but this option is not available. According to Docs, Copy a case in Agent Workspace...

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Adding a field to Standard Change Template

I need to add a variable to a Standard Change that will only be used by that Change,

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• Change Management

PDI Issue

Would anyone know how to get my account switched over to 'Developer'. I have gotten a PDI, however I can only see the 'App Engine Studio' option when my PDI instance is online.  I would like to access 'Creator Studio', however for some reason, this i...

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Question related to Resource Allocation in Resource Management Workspace

I’m currently working on a new implementation project with the Xanadu Release, and we’re facing some challenges in understanding the new resource allocation model and how to effectively manage it. Even when I attempt to input the allocation with FTE ...

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After Zurich upgrade In request approval button is not working on change request

After Zurich upgrade In  request approval button  is not invoking approvals in service operation workspace on change request form 

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if we are selecting license type as maintenance what should we select in license metric dropdown

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How to add a AI agent use case in ESC portal

Hi Community ,I Have a requirement where i need to add my AI agent which i have created to add in ESC portal how can i do step by step process can i get.Thanks In Advance Regards Tejas K J 

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We would like to have alert creation whenever LDAP or data source unable to connect with server

We would like to trigger whenever LDAP or Data source is failed to connect with Server. is there any why to achieve it? 

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• We

Virtual Agent

How to configure virtual agent?example :how to raise a catalog then it should give the link of Request something 

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