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Flow by ServiceNow

Welcome to the Flow community. To access the community click the "Join Community" button at the top...

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Featured ServiceNow EmployeeWorks: Introducing EmployeeWorks Web App

Employees don't need more answers. They need things to get done.   Most employee experiences still get in the way: siloed tools that don't talk to each other, disjointed integrations that break workflows, and portals built for browsing instead of act...

  • blog

Featured Platform Analytics: Adoption Guidance & Known Issues Reference (Updated August 2026)

Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" Updated August 18, 2026 ▶ Jump to the Interactive Known Issues Companion  |  ▶ Jump to the Companion by Release & Version This page gives Platform Analytics c...

  • blog
  • Australia
  • Dashboard
  • Migration
  • PAe
  • Performance Analytics
  • Platform Analytics
  • Platform Analytics Experience
  • platform analytics migration
  • Platform Analytics Migration tool

Featured Hardware Asset Management: On Demand

Hardware Asset Management (HAM) lets you take control of your hardware assets, which creates visibility across your hardware estate and optimizes your hardware inventory lifecycle processes. This blog covers your full HAM journey, which includes fou...

  • blog

Featured Introducing The Developer Passport: Brazil Release Preview

  Introducing The Developer Passport: Brazil Release   Brazil release season is officially here, and Developer Passport is back for round two.   If you caught the Australia release preview, you already know the drill. However, if this is your first ...

  • blog

HR Case assigned to is not populating

Hi Team,When I raise a case, the assignment group populates correctly, but the 'Assigned to' field remains empty. We set the assignment group at the HR Service Template level. I believe the OOB matching rules are responsible for populating the 'Assig...

  • Question

SG Workspace ONE Not Tagging Duplicate Handheld Device CIs

Hi fellow developers,I'm hoping someone can help me understand an issue I'm experiencing with SG Workspace ONE and CMDB duplicate detection.I have several Handheld Device CIs that share the same serial number. When SG Workspace ONE runs against these...

  • Question
  • Data Foundations
  • Service Graph Connector

CMDB Design and Implementation best practices

We have Service Now in our organization and it was modified by a third party vendor to support a basic Ticketing System with Request and Incidents as well as a Change Management system. The vendor who provided the product did not create a system that...

  • Question

Print knowledge article (widget only) with Service Portal formatting preserved

I have seen similar questions posed throughout the years but none seem to be specifically answered, or the solution might have adapted since. We are on Australia patch 5. I want to be able to share a draft copy of the article, formatted as it would a...

  • Question
  • Knowledge Management
  • Service Portal

CSDM life cycle stage and status startup

We are planning to use life cycle stage and status in servicenow CMDB but is there any standard checklist on how to start using these. As far as we know we have started working on this below checklist. Is anyone have suggestions on this topicAnalyze ...

  • Question

Schedule Assistant in Change request conflict detection

Hi All, When I clicked on schedule assistance on a change request conflict calender, it is saying no schedules available even when there is a upcoming maintenance window in few days. We are using oob change request conflict detection process. Please ...

  • Question

How can I learn ServiceNow effectively?

Hello everyone, I am currently learning ServiceNow and would like to know the best way to learn it effectively. Could you please share your tips, learning resources, and practical exercises that helped you understand ServiceNow better? Thank you!

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