Your feedback shapes our priorities. While the Resource Management customer feedback sessions have given us valuable insights, we want to make sure every voice is heard — not just those in the room. If you're running into friction managing resources ...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
If you are wondering where to start with your Now Assist Implementation journey, below is a curated list of resources that will help you get started. For planning your deployment, and based on the lessons learned above, the following links can get...
Let's talk about security in a way that's easy to digest. As a ServiceNow Product Owner, I understand the significance of security hardening cannot be overstated when it comes to strengthening and fortifying your instance/platform Imagine your Serv...
Zurich Release Deep Dive – HRSD This blog aims to be a deep dive blog on the features coming in HR Service Delivery space as of the July 2025 Store/Zurich Family Release. Some of the features may have dependency on a family release. This will be...
i am getting below error while reassigning resources in project workspace Alert level: Critical.Cannot reassign the task. Planning attributes for the selected resource should match to reassign a task to different user. i could see everything is match...
Keep getting this error. Attempting to add a resource through 1.4 (PID) but keep an error. Any assistance would be great. Thank you,Bruce
Hi Community, On Location Directory Floor Fields is showing all floors even they are not having maps.How to set the Floor Fields to display only floors having floor maps.I have checked the widget but there no such condition or filtering is happening ...
Hi all - hope everyone is doing well. From an OTSM perspective, are there any references for Incident management or change management process documents for the OT environment. Most of the discussion in the e-learning is about implementing the module ...
;tldr: what other troubleshooting tools are there in ServiceNow that might lead me to the answer? I've got a workflow that has a "fire event" section on it. I'm getting an error on the "fire event" section, but can't figure out how to get more troub...
For those who have migrated to Platform Analytics, does anyone know how to disable the "Welcome to the Platform Analytics experience" popup that start to show up on upgrade to Zurich? We want to disable for 3 reasons, and I can't find a system proper...
Hello everyone! This post is continuing off of a few I've made in the CSDM forum (such as this one), but I felt this was more directly tied to operation of the CMDB and therefore I'm posting it here. We currently only have access to ServiceNow ITSM a...
QuestionI created a Declarative Action for Lists implemented as a Client Script. Inside the script, I'm running into some issue with g_list. I think it's supported there, but maybe I'm doing something wrong. If I try to access g_list.getQuery(), it w...
Hello DearsI am currently working on a ServiceNow implementation that includes the following modules:• ITSM (Incident, Change, Problem, Request)• ITOM (Discovery + Service Mapping)• SAM Pro (Software Asset Management)• SPM (Demand Management)As part ...
I am working to create a custom filter element to filter variables on a list view widget. Our end users are currently filtering on the list widget and opening tickets from the filtered data, but once the record opens in a new tab and they navigate ba...
Hi guys, after upgrading my PDI to Australia I miss the "Changes to" operator in the Flow Designer trigger conditions. There is a warning shown for the flows I created under Zurich, that the operator is not recognized and not supported.Is there any o...
Now Assist Center Intro Table of Contents Natural Language ConfigurationInstance-Aware Calls to Action (CTA)Agent AdvisorBuilt-In AnalyticsContext-Aware Help Articles Hub https://sn.works/coe/nachub We Value Your Feedback! Give Feedback ...
Now Assist Center Hub Welcome! Now Assist Center: One Place to Manage AI on Your Instance If you've spent time configuring Now Assist, you know the drill: multiple consoles, scattered settings, constant context-switching. Now Assist Center fixe...
Hi friends, Our team has been tasked with implementing ServiceNow's On-Call Scheduling for ITSM with SendWordNow instead of Twilio. Has anyone successfully done this using the OnSolve plug-in and not the API? Any scripting ideas for specifically send...
is there a specific setting or access level to enable KPI, see attached screenshot
We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the Community.
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