You Showed Up. Now Claim Your Badge. Developer Passport week is officially underway, and if you're planning on tuning in, watching the streams, and leveling up on everything Australia has to offer, you've earned something for it. Using the...
What's changing? Beginning July 9, 2026, ServiceNow will begin rolling out third-party model providers as the default for out-of-the-box (OOTB) Now Assist skills and AI agents. The rollout is tied to individual store app release schedules, differe...
I've watched smart teams burn six weeks building an agentic use case that worked perfectly. Sadly, it solved a problem nobody actually had. It's a quiet kind of failure. Nothing blows up. The demo works. The stakeholders nod. And then, somewher...
Your feedback shapes our priorities. While the Resource Management customer feedback sessions have given us valuable insights, we want to make sure every voice is heard — not just those in the room. If you're running into friction managing resources ...
We are excited to welcome you to the Unified Security Exposure Management (USEM) QuickStart Implementation Series, your step-by-step video guide to implementing ServiceNow USEM from the ground up, starting with Vulnerability Response (VR). This s...
Hi everyone,I'm looking for the link to the official User Stories spreadsheet used for implementing the CSM and SOM modules in ServiceNow.Could anyone let me know where I can find it or, if possible, share the download link?Thank you in advance for y...
(function executeRule(current, previous) {if (!(current.active.changesTo(false))) {return;}var cart = new Cart(GlideGuid.generate(null));cart.setRequestedFor(current.sys_id.toString());var cartItem = cart.addItem('sys_id_of the catalog item');cart.se...
Can someone please help me add a checklist to a SCTASK form using the Flow Designer? I have a long flow (with multiple subflows) and I need some SCTASK tickets to get certain checklists. I created a new template and can see it in the checklist_temp...
Hi Team, I'm working with Platform Analytics Workspace in ServiceNow.When I click Create New Dashboard, a modal dialog opens with the following fields: Dashboard Name (mandatory)Description (optional)I have the following requirements:Rename the Descr...
I’m working with ITAM and need to classify different types of consumables so I can easily differentiate items such as keyboards, mice, and cables.At the moment, my only idea is to add a custom field like "Consumable Type" to the consumable model tabl...
Hi Community,I am trying to implement dependent filters in a Platform Analytics Dashboard on the Zurich release.I have two custom fields on the Incident table:Category (custom field)Sub-Category (custom field)My requirement is for the Sub-Category fi...
Were you able to access the Password Reset Instructions KB article via Virtual Agent in the Service Portal? Did you mark the article as helpful, submit a 5 start rating, and submit a comment? Above is coming error, unable to move forward without reso...
Hi All,I am facing an issue with SLA attachment on the Customer Service Case table.When a case is created and linked to an account contract, only the SLAs defined within that contract are attached automatically. However, I also have another SLA (not ...
I have requirment where i have a producer scirpt which is on the record producer to update the record , and not crate the new record.I have to use current.setAbortAction(true) to prevent the record creation .but the gs.setRedirect("url"); does not wo...
Hi Everyone,I am working on a SOAP integration in ServiceNow using Flow Designer. The external SOAP service uses Basic Authentication, and the requests need to be sent through a MID Server.So far, I have:Created the SOAP Message from the WSDL.Config...
I was doing the simulator tasks and stuck at the place where it is asking me to assign all HHD Stories to the Application Development theme and HHD Application Development epic?. I have done it all but still facing the same error. Not sure how to pr...
Please help with Discovery Pattern logic. We are pulling data from Nutanix (via API link), and I get a JSON, I do see that when I click the "Run Operation" button on the Pattern step, the JSON is coming nicely with 15 records, I can see that clearly....
We upgraded to Australia and are exploring the new Instrumentation feature in Usage insights. Does anyome know or if it is possible to allow the creation of more than 20 tagged events?
Hi Everyone,I need some help with restricting Control record access for first line of defense users in ServiceNow GRC.In the Control table we have an Entity reference field profile which points to the Entity table [sn_grc_profile] Each Entity has an ...
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