Products

Featured Third-party model providers are the recommended defaults for ServiceNow Otto skills and AI Agents

What's changing? Beginning July 9, 2026, ServiceNow will begin rolling out third-party model providers as the default for out-of-the-box (OOTB) ServiceNow Otto skills and AI agents. The rollout is tied to individual store app release schedules, di...

Article
Release Updates

Featured Get an advanced copy of the Service Graph CMDB for Dummies

We wrote the book on Service Graph CMDB. Literally. If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...

blog

Featured Introducing The Developer Passport: Brazil Release Preview

Introducing The Developer Passport: Brazil Release Brazil release season is officially here, and Developer Passport is back for round two. If you caught the Australia release preview, you already know the drill. However, if this is your first ...

blog

Featured ServiceNow EmployeeWorks: Introducing EmployeeWorks Web App

Employees don't need more answers. They need things to get done. Most employee experiences still get in the way: siloed tools that don't talk to each other, disjointed integrations that break workflows, and portals built for browsing instead of act...

blog

Featured ServiceNow Launches Out-of-the-Box MCP Servers for Claude, Copilot, Gemini, and Other AI Clients

General availability • September 10, 2026 ServiceNow Launches Out-of-the-Box MCP Servers for Claude, Copilot, Gemini, and Other AI Clients The AI client orchestrates. ServiceNow remains the governed system of action where the work gets done. MCP...

blog
Now Assist

Lansweeper to ServiceNow integration is not working

Hi All,We have recently updated the Service Graph connector for Lansweeper to version 2.8.0. We have noticed that the assets are no longer being updated by Lansweeper. Please Help

Question

AI Control Tower – Clarification on External Telemetry, Signals & Observability Capability

1. Does AICT ingest telemetry signals (logs, metrics, traces) from external systems?2. Does AICT support:Real-time telemetry streaming?Event-driven ingestion (similar to ITOM Event Management / AIOps)?3. Does AICT track adoption, productivity, cost, ...

Question

OOTB Behavior of Attachments When Transferring an HR Case

Hi everyone, I would like to clarify the OOTB behavior of attachments when an HR Case is transferred to another HR Case.We observed the following behavior:An attachment is originally added to the old HR Case by User A.The HR Case is then transferred ...

Question

about to how can i get voucher for CAD

i got the voucher eligibility for CAD exam .i dont find the voucher , where can i get voucher and claim it

Question

Resolved! Azure Stack HCI Discovery Help

Hi all, I'm looking for guidance on Azure Stack HCI discovery. We have full Azure discovery running however I'm losing sight of previously discovered on-prem servers as they are migrated to HCI. I am struggling to find any documentation on this topi...

Question

Need Instance Quota Reset / Task Validation Error: Lists and Filters Task (Terminated Instance)

Hi Team,I was completing the Lists and Filters Task in the Welcome to ServiceNow course. My task validation failed, and currently my instance status shows Terminated with 0 instances remaining.Validation Errors:1. Is the list filtered to only display...

Question

Figma MCP Server not appearing in Build Agent

To say I am frustrated is an understatement. I am having the most difficult time setting up the connection between my ServiceNow instance and the Figma MCP Server. -ServiceNow has whitelisted my instance with my Figma Dev App (using the client ID)-In...

Question

ServiceNow - Ms Teams Integration

Hi All,Hope everyone is doing great!! We are looking for some guidance on a blocker for below ServiceNow-MS Teams Integration which relates to Multi tenant integration with single ServiceNow instance. Query-Microsoft Teams Chat Integration• We...

Question

Roster Membership Management in On-Call Scheduling

Managing who is in an on-call rotation is not as simple as editing a list. The platform has to keep rotation order coherent, prevent coverage gaps, and stay in sync across sister tiers (Primary, Secondary, and so on). This article explains how roster...

Article
On-Call Scheduling

The specified type was not recognized: name='TessractEngine'

I am facing the following issue while opening an iBot file.There is an error in XML document (2157, 12).The specified type was not recognized: name='TessractEngine', namespace='', at <Engine xmlns=''>.

Question

Platform Analytics Academy - Sep 30, 2026 - Pyramid Integration & let's build some analytics content

Hi everyone, in coming Platform Analytics Academy on Sep 30 we'll be looking into the status and capabilities of Pyramid Analytics within our platform. We teased this in previous Academy sessions, where we briefly showed the art of the possible, an...

blog

What's New in Yokohama Release for Hardware Asset Management

ServiceNow® Hardware Asset Management is essential for minimizing stockroom inventories and resource wastage at the outset of the lifecycle. The value of this service spans from the initial stages to the end of the lifecycle, where asset managers ...

blog

CMDB report and relationship

Hi, Is there a way to have a report giving a list of server with no "Intantiates::Intantiate by" relationship with an active (State=on) virtual instance ? Thank you

Question

On-Premise MariaDB 11.4/11.8

Hey AllI wanted to know if anyone already has upgraded the On-Prem MariaDB Enterprise to Version 11.4/11.8?As ServiceKnow stated in KB1002249 the last Version they tested is 10.6.10.6 will be end of Support next summer (23.August 2027).We currently d...

Question

Now Mobile 22.1.0 – Unable to access

Hello,We are experiencing an issue with the Now Mobile application (version 22.1.0) on Android devices.We have the following scenario:Samsung Galaxy A54 5G – the user is unable to access Now Mobile.Samsung Galaxy A36 – the user is able to access Now ...

Question