Is it possible to add a ref_ac_columns and ref_ac_columns_search to a UI page Dialogue box?

Hi Experts, On any existing HR case in HR agent workspace if the agent clicks "Add Approval" then a dialogue box will pop up to add the approver and when selecting the user from the list I can only see the user email ID however I also wanted to see t...

• Question

SAM Pro - Software Lifecycle Report (EOS/EOL)

Could you please suggest what are all possible ways and features available in SAM Pro to increase the normalization rate for discovered software.Also, I noticed that software lifecycle information (EOL/EOS) is not populated for many discovered softwa...

• Question
• EOL
• EOS
• Lifecycle
• normalization
• SAM
• software

How can a requester with the CMDB_Read role be granted read access to the core_company table?

A customer using only ITOM Visibility is configuring a dashboard feature to enable filtering by Company.They set the core_company table as the filter source; however, users with only the cmdb_read role were unable to see the filter list.To resolve th...

• Question

Configure multiple model categories in the CMDB model

Hello, everyone. You can set multiple model categories for a single CMDB model. As stated in the documentation, it is possible to automatically create an CI when a Asset created that CMDB model is discovered. However, I couldn't find information on w...

• Question

I am creating service catalog for single i am getting error can any one guide me please

• Question

Service Now MCP with Skills VS Custom MCP and Its Tool (Pointing to ServiceNow)

Hi All n Experts Just a Brainstorming and input  i am looking from AI Experts. Scenario:ServiceNow is the ITSM Solution used by Customer. 2 weeks back ServiceNow Released MCP Server on ServiceNow Itself. Few Months Back Customer Built In House MCP us...

• Question

Populating response in MRVS using onSubmit client script

Hi all,I am getting the expected response but not able to populate/ set value in MRVS field, Please suggest based on the attachment 'employee id's will be populated in mrvs and onsubmit associated first and last name should be populate in the mrvs.  ...

• Question

Forcing Workspace UIB view to allow HRSD Case Creation to use fields

We are trying to use the HR Agent Workspace to allow our HR team to create HR cases.  We have noted that for the HR Agent Workspace to properly render the COE, the fields we want to show on the COE need to be visible on the workspace_uib view.  For t...

• Question

Service Catalog API (order_now) Not Respecting sysparm_requested_for

Hi Everyone, We are running into an issue with the Service Catalog API on our Zurich instance and are hoping the community can help us figure out what is going on. What we are trying to doWe are performing an integration that submits catalog item req...

• Question

How to Create a Second RITM Under the Same REQ After 14-Day Delay in Flow Designer?

Hi Community,I have a requirement in ServiceNow where:A user submits Catalog Item A.A Flow Designer flow runs for Item A.After 14 days, I need to automatically submit Catalog Item B.Both items should belong to the same Request (REQ), so the final res...

• Question

How to add signature in email notification

Hi, I am having requirement. I need to add signature in the email notification  Example us the below one "Thank you, Incident management team "

• Question

How to get new Refresh token when an old one expires

Hi Everyone,In oauth_credential table, I see that 4  ServiceNow Request Refresh tokens are going to expire next month, but there are no access tokens with same name. when I checked Application Registry records, I found a OAuth Client Record with the ...

• Question

Inbound Email Action

Hi all, I have a story that requires an email response of Yes or No. When a user response with either, a form on for a task on mobile asset reclamation will update a specific field to either yes or no. Here is where I am having trouble: Testing I go ...

• Question