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Featured Introducing the QuickStart Implementation Series – Starting with USEM Episodes 1-6: Vulnerability Response

We are excited to welcome you to the Unified Security Exposure Management (USEM) QuickStart Implementation Series, your step-by-step video guide to implementing ServiceNow USEM from the ground up, starting with Vulnerability Response (VR).    This s...

  • Article
  • Best Practices
  • Security Operations
  • ServiceNow Adoption
  • ServiceNow Implementation
  • Unified Security Exposure Management
  • Vulnerability Response

Featured Make AI work for you, one skill at a time.

Make AI work for you, one skill at a time.  Discover how AI skills can streamline Incident Management tasks and create a foundation for more advanced capabilities.    When you're responsible for keeping work moving across teams and systems, finding w...

  • blog

Featured Introducing EmployeeWorks Web App

Employees don't need more answers. They need things to get done.   ServiceNow EmployeeWorks is one super app to ask, act, and accomplish work across any business system, agent, or content. The EmployeeWorks Web App brings that to the web as a consume...

  • blog

Featured AI Control Tower Observability & Monitoring FAQ

  AI Control Tower Observability & Monitoring Frequently Asked Questions Quick Navigation Overview — What is AICT Observability?Getting Started — Prerequisites & setup stepsEvaluations — Metrics & evaluation frameworkTraces — Sessions, traces, s...

  • Article

Featured ServiceNow Arc Hub

ServiceNow Community Article Hub ServiceNow Arc Your personal AI assistant, governed for the enterprise. Start with these community articles to learn what Arc does, how to get value from it on day one, and how it is governed. Release Information...

  • Article

Hybrid Project Management with Project Workspace and CWM

Hybrid Project Management connects Project Workspace and Collaborative Work Management (CWM), keeping project work aligned by allowing teams to break down project tasks into their own tasks and stories in CWM while enabling project managers to track...

  • Article
  • Collaborative Work Management
  • Strategic Portfolio Management

Added Business Capability Layer

As an EA product, it is very helpful to know which business capability an application or platform is providing but I would argue/suggest there should always be at least 2 business capabilities. The "last tier" capability should be the application cap...

  • Question

Introducing the QuickStart Implementation Series – Starting with USEM Episodes 1-6: Vulnerability Response

We are excited to welcome you to the Unified Security Exposure Management (USEM) QuickStart Implementation Series, your step-by-step video guide to implementing ServiceNow USEM from the ground up, starting with Vulnerability Response (VR).    This s...

  • Article
  • Best Practices
  • Security Operations
  • ServiceNow Adoption
  • ServiceNow Implementation
  • Unified Security Exposure Management
  • Vulnerability Response

Cancelling Demand Record Best Practice

Hi folks, I'd like to know the best practice for dealing with a demand record that we essentially want to cancel. To us, neither defer nor reject is an appropriate synonym for cancel and have their own uses. I realize we can add an additional state o...

  • Question
  • Demand Management

Virtual Agent topic is not triggering

Hello Team,I have two requirements related to the Virtual Agent configuration and would like to share a status update along with an issue I need guidance on.Requirement 1 – Custom Fallback Message (Completed)I have successfully configured a custom fa...

  • Question
  • AI Search
  • Virtual Agent

Guided Self Service in Employee Center

Academy Session     Feature Overview We’re thrilled to introduce an intuitive Q&A-powered self-service experience called Guided Self-Service in Employee Center. Guided Self-Service helps employees self-serve easily on high-complexity and high-volume...

  • Article

Need help on creating combined Dashboard for RITM, INC and CR

Need help on creating combined Dashboard for RITM, INC and CR. I have created below but I need view based on Monthly bases rather than how it is showing same day, 2 days not sure why it is showing like this.Below is the filter criteria.  

  • Question

Resolved! How Servicenow calculates SAM Pro licenses

Hello All,      Just wanted to check how Servicenow calculates the number of licenses used by the customer for SAM Pro, is it based on role we give to the users or number of tables been utilized for that? Thanks!  

  • Question

SAM Professional over-allocated – passive discovery CIs inflating the count

ProblemSubscription Management showed SAM Professional allocated at about 5 times the purchased count. We needed to know if this was a counting bug or real, before renewal.Step 1: Find the meter- Our entitlement table was license_details (not ua_subs...

  • Question

What is the significance of "Import Since" date in the host detection integration in VR

Hello Everyone, I have a question regarding the "Import Since" field in the host detection integration on vulnerability response application. From the documentation, it seems that we can specify a date to import historical vulnerability information. ...

  • Question
  • Vulnerability Response

How to change table cell colors based on record values

Hello, I am trying to alter the colors within a cell on a module table based on the values on that cell. (if the value in the cell shows 5 it turns green, if it is 10 it turns red). In what ways am I able to achieve this? I see methods like GlideReco...

  • Question
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