Configure multiple model categories in the CMDB model

Hello, everyone. You can set multiple model categories for a single CMDB model. As stated in the documentation, it is possible to automatically create an CI when a Asset created that CMDB model is discovered. However, I couldn't find information on w...

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I am creating service catalog for single i am getting error can any one guide me please

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Service Now MCP with Skills VS Custom MCP and Its Tool (Pointing to ServiceNow)

Hi All n Experts Just a Brainstorming and input  i am looking from AI Experts. Scenario:ServiceNow is the ITSM Solution used by Customer. 2 weeks back ServiceNow Released MCP Server on ServiceNow Itself. Few Months Back Customer Built In House MCP us...

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Populating response in MRVS using onSubmit client script

Hi all,I am getting the expected response but not able to populate/ set value in MRVS field, Please suggest based on the attachment 'employee id's will be populated in mrvs and onsubmit associated first and last name should be populate in the mrvs.  ...

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Forcing Workspace UIB view to allow HRSD Case Creation to use fields

We are trying to use the HR Agent Workspace to allow our HR team to create HR cases.  We have noted that for the HR Agent Workspace to properly render the COE, the fields we want to show on the COE need to be visible on the workspace_uib view.  For t...

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Service Catalog API (order_now) Not Respecting sysparm_requested_for

Hi Everyone, We are running into an issue with the Service Catalog API on our Zurich instance and are hoping the community can help us figure out what is going on. What we are trying to doWe are performing an integration that submits catalog item req...

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How to Create a Second RITM Under the Same REQ After 14-Day Delay in Flow Designer?

Hi Community,I have a requirement in ServiceNow where:A user submits Catalog Item A.A Flow Designer flow runs for Item A.After 14 days, I need to automatically submit Catalog Item B.Both items should belong to the same Request (REQ), so the final res...

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How to add signature in email notification

Hi, I am having requirement. I need to add signature in the email notification  Example us the below one "Thank you, Incident management team "

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Is it possible to add a ref_ac_columns and ref_ac_columns_search to a UI page Dialogue box?

Hi Experts, On any existing HR case in HR agent workspace if the agent clicks "Add Approval" then a dialogue box will pop up to add the approver and when selecting the user from the list I can only see the user email ID however I also wanted to see t...

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How to get new Refresh token when an old one expires

Hi Everyone,In oauth_credential table, I see that 4  ServiceNow Request Refresh tokens are going to expire next month, but there are no access tokens with same name. when I checked Application Registry records, I found a OAuth Client Record with the ...

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Inbound Email Action

Hi all, I have a story that requires an email response of Yes or No. When a user response with either, a form on for a task on mobile asset reclamation will update a specific field to either yes or no. Here is where I am having trouble: Testing I go ...

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Guided Tour for Employee Center

I am trying to create guided tour on Employee Center. I want to include Header (My Tasks, My Requests) and My Active items(Requsts, Survey) . My active items works but when the step comes to Header tasks I get an error : This is happening for My Task...

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Work Items Not Displayed in Digital Product Release Module release

Hello,Objective:To connect Agile Development 2.0 with the Digital Product Release (DPR) module and ensure work items (stories, epics, etc.) are listed under product enhancements in the DPR release.Steps Taken:1. Created a product.2. Associated a plan...

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Role functionality

Hi community, I am looking for a reference to all roles in Servicenow and their function. I can see the description in the tool itself but I am looking for more detail as to what app the role gives access to and what permissions the role gives in eac...

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• Asset Management