Products

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

blog
Australia
Dashboard
Migration
Performance Analytics
Platform Analytics
platform analytics migration
Upgrades

Featured Zero Copy Connectors are here: Unlock real-time enterprise data without the risk

Zero Copy Connectors are here: Unlock real-time enterprise data without the risk Every day, enterprises spend enormous amounts of time and resources just to move data around; syncing it across systems, replicating it into lakes and warehouses, and...

Article
Workflow Data Fabric
Zero Copy Connectors

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

Article
AI Search
Best Practices
KCS
Now Assist

Featured The fastest way to learn Build Agent prompting? Ask Build Agent.

Three prompts. That's all it takes to go from "I don't know how to start" to a structured prompting guide for any metadata type Build Agent supports. The blank chat box is the new blank page. You open Build Agent in Studio, the cursor blinks...

Article

Featured What's New in Enterprise Architecture?

Enterprise Architecture — Feature Spotlight Each month, we highlight newly available key capabilities in Enterprise Architecture. Newest feature highlights are always at the top. Index MonthReleaseFeature(s)April 2026AustraliaAI-Powered Diagram Cha...

Article

Fix ReleaseOps Work Note Links When Your ServiceNow Instance Uses a Custom URL

If your organization uses a custom ServiceNow instance URL, you may have noticed an annoying gap in the user experience: a workflow posts a link in work notes, but the link still points to *.service-now.com instead of your branded URL. ServiceNow sup...

Question
ReleaseOps

Need to create a report that displays the 5 Oldest catalog task

Need to create a report in ServiceNow that will display the following two things. The 5 oldest catalog task and These need to be grouped by Assignment group.

Question

Adding Risk Response types in the Risk Workspave

We are currently in the process of aligning the risk lifecycle process in the Risk Workspace to our organisation's risk strategy and policy. In the risk response types, we have amended the existing 4 in the system from: Accept AvoidMitigate Transfe...

Question
Integrated Risk Management (IRM)

How to Add a Risk Acceptance Button to Change Enablement Overview Card?

Hello and thank you, I’m working to streamline our Change Enablement process and would like to add a card to the overview screen within the Change Enablement workspace that includes a button for users to complete risk acceptance directly, rather tha...

Question

Resolved! Solved: Update apps and plugins efficiently, not one at a time

This is no question, this is a solution!! (unfortunately, blogs and articles can only be created by a few, so I have to use the question section) One of the biggest annoyances a ServiceNow admin has, is the way that ServiceNow wants you to update Sto...

Question
application manager
Servicenow store
StoreAppStreamliner
update

Is it possible to do show/hide on a Display Label field in Catalog Builder?

In Catalog Builder, I have a section of text that I wish to display if a certain value is selected for a radio button choice. I can identify the correct choice, but don't see the variable for the Display Label field in the drop-down list. Is it possi...

Question

Microsoft XCC shows as “Microsoft” in Search Source but results display as “Web Crawler” – can this

We have configured Microsoft XCC (Microsoft External Connector) and added it as a Search Source, where it correctly appears as “Microsoft”.However, when users perform a search, the individual search results still display the source as “Web Crawler”, ...

Question

How to call server-side logic from GlideModal UI Page Client Script?

Hi community,I'm building a feature where:1. User selects records from a related list using checkboxes2. Clicks a UI Action button that opens a GlideModal (UI Page)3. Inside the modal, user selects a template option4. Clicks "Export" to generate a PD...

Question

Configuration Management Database (CMDB) Fundamentals

Dear all, I am actually following this on demande course on CMDB. This course is purely theorical in its content and there are not practcal Labs as other training, at least I did not find those and the course did not point to any of those Can you tel...

Question

Best solution for delivery process in FSM

Hi,I need to define a technical solution for the process of delivering assets from the warehouse to the point of sale (location), including order preparation, DDT generation, tracking and handling. The aim is to minimise customisation and make the mo...

Question

Knowledge 2026

How can I make the best use of Knowledge to deepen my understanding of CMDB best practices and implementation?Are there any specific sessions, materials, or topics you would recommend prioritizing during the event?Thank you all for the support.

Question

MIgration guide for team level agile from Agile Development 2.0 to CWM

Migration Guide Agile Development 2.0 → CWM Team-Level Agile Execution · A step-by-step guide for transitioning to Collaborative Work Management (CWM) Contents OverviewPhase 1: Before You BeginPhase 2: Set Up Your CWM SpacePhase 3: Create ...

Article

Any issue with making more states option available in tasks?

Have a request to add some additional State options to tasks under a requested item. The act of adding these states doesn't seems difficult:1. Right-click "State" in a task2. Select "Configure Choices"3. Shows "Tailoring: sc_tasks.state". The states ...

Question

HTML Fields spacing issue

we are creating custom security table same as security incident table (sn_si_incident) .after closing the security incident then all field on the form should be readonly we are doing this using client script in our custom security table the issue is ...

Question

Prevent Appending Email to the Activity Stream of a Closed Incident

I am being asked to prevent an email reply from being appended to the activity stream of a closed (active = false) incident ticket. I have stopped the commenting when the incident is closed, but cannot figure out how to prevent the email from being a...

Question