Products

Featured How do I Learn UI Builder? Fundamentals Now Learning Course FREE & Updated for Yokohama!

Learning UI Builder: Yokohama Edition! Good news everyone! We have some awesome updates for you when it comes to getting started with UI Builder. We have released the Xanadu update for the Now Learning UI Builder Fundamentals course, and it's...

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Getting Started : Next Experience
UI Builder : Next Experience

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

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AI Search
Best Practices
KCS
Now Assist

Featured Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)

Welcome to the Platform Analytics experience upgrade guide. This article consolidates known migration issues, workarounds, and practical solutions to help customers successfully transition to Platform Analytics experience. The guide is organized into...

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Australia
Dashboard
Migration
PAe
Performance Analytics
Platform Analytics
Platform Analytics Experience
platform analytics migration
Platform Analytics Migration tool

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

blog
Australia
Dashboard
Migration
Performance Analytics
Platform Analytics
platform analytics migration
Upgrades

Featured Project Workbench support changes from the Australia release

Project Workbench support changes from the Australia release If you have been running projects in Project Workbench (classic experience) for some time, you are already familiar with how it helps manage projects in ServiceNow. This article explains wh...

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Generate Resolution Plan Agentic Workflow is not working OOB

Hi, we have created an Agentic Workflow by creating a clone of 'Generate Resolution Plan'. We have just added UI action and not performed any other changes. However, there are two issues we found:1. UI action not appearing on Incident form2. 'Next ac...

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Resolved! Duplicate To recipients in CSM Workspace with shared email addresses

This appears to be the out-of-the-box behavior of the email record form view in CSM Configurable Workspace. In the To field, recipient names are displayed once for each record in the User [sys_user] table that has the same email address.As a result, ...

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CSM Configurable Workspace

Digital Product Release

I'm trying to create a release, but it's currently stuck and not progressing. I also noticed that there is no version linked to my product. When I go to Release Planning, I don’t see the 'Create Version' button that used to be available.I'm logged in...

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Ideas for AI use cases integrated with ServiceNow (ITSM, CMDB, ITOM)

We are looking to actively use AI within ServiceNow, with the purpose of trying to reduce manual efforts and potentially cost-saving as well. Open to use any licensed AI tool.Any ideas would be appreciated. Thanks!

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in Problem task the close_notes field label showing as canceled reason

in Problem task the close_notes field label showing as canceled reason@Ankur Bawiskar any idea on this?There are no labels no dictionary over-rides for this

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There is a requirement to highlight the fields(Ex: Owned by,Location) in SOW view

Hi People,There is a requirement to highlight the fields(Ex: Owned by,Location) with some color in the Windows servers class records if the owned by and location values are empty.I wrote a client script but its working in classic view but not in the ...

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Best practice to name meeting rooms after importing CAD floor diagram in Workplace indoor map

Hi Everyone,I have successfully imported the CAD diagram for a floor and it is displaying correctly in Workplace Mapping in ServiceNow.Now I want to name the meeting rooms on the floor so that they can be used for Workplace Reservations.What is the r...

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Change default selection layout on planning page to Grid

Is there any way to stop enforcing the default to All the Planning page layout? Our users want to retain the choice they've made for their user sessions across projects, or if that's not an option change the default to Grid instead of All

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regarding completion of task in servienow.

when i try to do the task, I'm doing it to through "open my instance", and simulator still showing 0%. I tried to find the link in modules, but there isn't any. so I tried through "open my instance". When I completed doing the task it is not validati...

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create Hardware Asset from PO without creating CI

Hi everyone, I need some help understanding and implementing a specific requirement related to hardware assets and CI creation. Our requirement is that when we receive hardware from a Purchase Order, the system should create only the hardware asset r...

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Send Email with Form to Gather Response (Non-Fulfiller)

I'm new to Creator Studio - coming over from using PagerDuty Workflow Automation or formally known as Catalytic. In my prior tool, we had a function where we could send non-users an email that contained a form. This form could be dynamically individ...

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servie catalog

A Catalog Administrator is asked to create an option in the Service Catalog which will allow a user to select Get Help and Then request access on items. Which feature achieves this?”Options:A. Create a Record ProducerB. Create an Order GuideC. Create...

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MS Dynamics Integration with business central for procurement data

As an ITAM Manager, I need to integrate ServiceNow with Microsoft Dynamics 365 to collect procurement data (Assets, Contracts, Vendors, etc.), so that we have a synchronized Source of Record for all financial and asset lifecycle data. 3. Acceptance C...

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How to disable the Now assist Ai in global search

Is there any skills in now assist or any properties to disable the now assist AI in global search.I have attached a screen shot. In that screenshot now assist Ai search is shown I want a normal global search instead of that ai search. Please help

Question

How does the ‘Show Records’ option work in Analytics Hub?

Does it display:The current live records that match the widget conditions,orThe exact set of records captured at the time of the snapshot used to calculate the widget score?For example, I have a widget called ‘Weekly Project Status Trend - Red & Yell...

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