How to add/remove a column from the agent workspace related list?

[Antony Jeberso1]

Hi Expert,

How to add/remove a column in the related list on Agent workspace? as we don't have gear icon in the list. But we have in the native UI.

Thanks,

Antony

[AirSquire · Accepted solution]

In the native UI, there is a view named 'workspace'. This view is used in Agent workspaces.

1. Navigate to your ticket form, which contains the related list of 'HR Tasks'.
2. Change the view to Workspace.
3. Change the list layout of the the 'HR Tasks' related list to your required set of columns.

You can see those getting reflected in AW.

Regards
Air

[priya lakshmi]

have you figured out the way because i am also having the same issue @Antony Jeberson @Antony Jeberson 

[Antony Jeberso1]

Hi Priya,

We can't edit the column in the agent workspace. But you can follow the steps below to edit the column from the native UI

In the native UI, there is a view named 'workspace'. This view is used in Agent workspaces.

1. Navigate to your ticket form, which contains the related list of 'HR Tasks'.
2. Change the view to Workspace.
3. Change the list layout of the the 'HR Tasks' related list to your required set of columns.

You can see those getting reflected in AW.

Thanks,

Antony