09-27-2023 10:59 AM
As an ITIL user unable to link problem records to the new change request.
In the new change request form i am trying to link problem record. I am able to add only with the admin role.
Solved! Go to Solution.
09-27-2023 11:45 AM
The Problems you are trying to ag are hopefully active and not closed problems.
Because closed problem will not be tagged.
Please mark answer correct based on impact.
View solution in original post
09-27-2023 11:27 AM
Hello,
Can you paste some screenshot on how you are trying to add it It would be easier to assist you?
09-27-2023 11:32 AM - edited 09-27-2023 11:34 AM
The snapshot is linked below.
09-27-2023 11:33 AM
And is the ITIL user not able to see the new/edit button?
09-27-2023 11:36 AM
Hi Saurav,
The ITIL user is able to see the new/edit button.
