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Incident creation Via (inbound email action)

RjShubham
Tera Contributor

‎01-30-2024 12:33 AM

Hi Community,

 

Hope you all are doing well,

 

I would like to create an Incident whenever I send an email through my to xyz1234@servicenowdevopers.com instance.

 

I have enable the email properties and use * in domain to accept all the domain after that I have created  Email account  with POP3 Protocol same setting I enabled from my GMail account - test connection result was successful and created the inbound email action for the same.

 

The result is not as per the expectation . INC is created in SNOW but whatever email I am sending o receving on my Gmail, but my goal was incident created only for those email which I have send to my PDI not to others.

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Abbas_5
Tera Sage
Tera Sage

‎01-30-2024 09:17 PM

Hello @RjShubham,

Please refer to the link below:
https://www.servicenow.com/community/itsm-articles/incident-creation-via-e-mail-inbound-action/ta-p/...

 

Mark my correct and helpful, if it is helpful and please hit the thumbs-up button to mark it as the correct solution.
Thanks & Regards,
Abbas Shaik

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