Configuring Conversational SMS Integration with AWS End User Messaging

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • Install and set up the Conversational SMS Integration with AWS End User Messaging application to enable requesters to interact with virtual and live agents.

    Configuration overview

    1. Install the Conversational SMS Integration with AWS End User Messaging application

      Install the application from the ServiceNow Store.

    2. Set up SMS End User Messaging Service and AWS resources

      Set up conversational SMS with Amazon Web Services (AWS) end user messaging.

    3. Set up SMS integration on ServiceNow instance

      Set up conversational SMS on a ServiceNow instance.