Duplicate a Virtual Agent topic

Create a new topic or topic block by copying an existing Virtual Agent topic or topic block and customize it.

시작하기 전에

Role required: virtual_agent_admin or admin

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Consider duplicating topics in the following scenarios:

• When you want to use an existing topic, such as a prebuilt topic or topic block, as the basis for a new topic or topic block.
• When you want to modify an active topic while preserving the original topic for reference purposes or as a backup.
• When you want to convert a Natural Language Understanding (NLU) topic to a large language model (LLM) topic.

프로시저

1. Navigate to All > Conversational Interfaces > Virtual Agent > Designer, and in the Assistant Designer Asset library, select the topic you want to duplicate.
2. In the topic header bar, select the more actions on topics icon , then select Duplicate.
   1. In the Duplicate window, enter the new name for the item.
   2. Select Save.
3. Update the properties on the Properties tab and on the Flow tab, change the conversation flow design as needed.
   주:

   Keep in mind the goal or purpose of your new topic as you set the properties and update the flow. For example, if you're using keyword-based topics, you might need to change certain keywords based on the purpose of your new topic. For LLM topics, you might need to select one or more LLM assistants. For Natural Language Understanding (NLU)-enabled topics, you might need to change the NLU model and intent associated with the topic.

   표 1. Topic and topic block duplication

   If you're duplicating	See this section
   Topics	See Create a Virtual Agent topic for a description of the topic properties that you can change and how to add or change the nodes in the flow.
   Topic blocks	See Create a reusable topic block for a description of the topic block properties that you set and the input and output parameters that you define for the block.

4. As you update your design, use the Test option to run your design in a chat test window, then fine-tune your design flow accordingly.

   For details on test features of LLM topics, see Testing LLM topics.

   For details on test features regarding NLU topics, see Testing NLU/Keyword topics.

다음에 수행할 작업

If you’ve completed the topic or topic block, publish it to deploy it to your Virtual Agent clients.