Configure Conversational Integration with WhatsApp (powered by Twilio)

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • Install and set up the Conversational Integration with WhatsApp (powered by Twilio) application to enable requesters to interact with virtual and live agents.

    시작하기 전에

    Role required: admin

    이 태스크 정보

    This task provides the general steps to integrate the WhatsApp messaging app with a ServiceNow application using the Conversational Integration with WhatsApp (powered by Twilio) application.

    프로시저

    1. Install Conversational Integration with WhatsApp (powered by Twilio).
    2. Set up Conversational Integration with WhatsApp (powered by Twilio).
    3. Design virtual agent topics to capture information from a WhatsApp chat conversation.
    4. 옵션: Close idle WhatsApp chat conversations.
    5. 옵션: Integrate WhatsApp with other ServiceNow applications.