Deactivate Agent Affinity

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • Deactivate Agent Affinity if you do not want Agent Affinity to assign work assignments to agents.

    시작하기 전에

    Role required: awa_admin or admin

    프로시저

    1. In the navigation filter, enter sys_properties.list.
      The entire list of properties in the System Properties [sys_properties] table appears.
    2. In the Search field, enter glide.awa.agent_affinity.enabled.
    3. Click glide.awa.agent_affinity.enabled.
    4. On the system property screen, change Value from true to false and click Update.
      Agent Affinity is now deactivated.