Table bot response control

Use the Table bot response control in a Virtual Agent topic to display a bot response as a table.

Table bot responses enable users to see information in a more organized way.

For example, you can organize and display information such as the following:

• Planned service changes
• Company holidays
• Contact information
• Testing sites

Output tables can have between one and four columns and may include optional column headers. You can populate tables using the conditioner builder or scripts.

Table bot response properties

Property	Description
Node name	Name that identifies this Table bot response control node in the topic flow.
Populate this table by	Options for populating the table. Select one of the following: Table: Select the ServiceNow table that contains the data to be displayed. Script: Enter code in the Define rows dialog box.
Table	The name of the table that contains the data. This field is available only when the Table option is selected.
Filter rows	Options for filtering the contents of the table. Choose one of the following: Condition: Specify a no-code condition statement using the condition builder. For more information, see Condition builder. Script: Enter a low-code script that specifies a condition. This field is available only when the Table option is selected.
No records response message	Message displayed if no records are found.
Show links for each record	Slide this toggle to activate links for each record in the output in your Virtual Agent conversation. The Show links for each record toggle is not available by default. It can be enabled by changing the value of the system property sn_cs_builder.table_show_links_enabled to true.
Columns and rows
Columns (left to right)	Table columns that you want to display in the conversation. You can have up to 4 columns. Field: Select a field from the ServiceNow table to be displayed in the column. Display name: Reflects the selected column name. Use the default name or change the name. This field is available only when the Table option is selected.
Sort rows by	Option for sorting returned rows by column. You can sort by one of the selected columns, or by a column not shown in the response to the user. Choose Ascending or Descending order for the sort. If you don't specify a sort order, rows are sorted by creation date in descending order. If you specify a different sort order, creation date is used as a secondary sort order. This field is available only when the Table option is selected.
Advanced
Headers
Header	Header or title for the table when the table is displayed in the response output. The header can be a text string, variables, or a script.
Display Column Headers	Toggle switch that enables the display of column headings.
Hide this node
Conditionally show this node if	No-code condition statement or low-code script that specifies a condition for presenting this node in the conversation. The condition must evaluate to true.

Channel support

표 1. Channel support for the Table bot response control

Channel	Support	Constraints
Web UI	Supported	None
Mobile UI	Supported	None
Now Assist panel	Not supported	Not applicable
Microsoft Teams	Supported	None
Slack	Supported	None
Workplace	Supported	None
Facebook Messenger	Not supported	Not applicable
SMS Twilio	Not supported	Not applicable
LINE	Supported	None
WhatsApp	Not supported	Not applicable
Apple Messages for Business	Supported	None
Alexa (Voice)	Partial support	Supported on devices with screens. For nonscreen devices, the table will be read, if possible. For details, see Fine-tune Virtual Agent settings and topics for the best Alexa voice chat experience.

Example Table bot response output

주:

Virtual Agent Designer controls may display and function differently in other channels.

Response properties	Table bot response output
그림 1. Table bot response control basic properties	그림 2. Web UI Table bot response output
	그림 3. Table bot response output in ServiceNow mobile